Job Title: Case Processing Executive
Location: Pune, Maharashtra, India
Employment Type: Full-Time
Experience Required: 0–3 Years
Posting Date: January 16, 2026
Industry: Operations | Case Processing | Client Support | BPM
Wipro Limited is hiring a Case Processing Executive in Pune to support client operations by managing transactions, resolving queries, and ensuring service delivery excellence within defined SLAs. This role is ideal for candidates with strong communication skills, attention to detail, and an interest in process-driven client support operations within a global delivery environment.
Process & Case Management
Manage and process transactions in line with defined quality standards and process guidelines
Handle incoming client requests via email and telephone in a professional and courteous manner
Accurately document customer details, issue descriptions, and resolution steps
Record, track, and update all cases, actions, and outcomes in designated systems (including RAVE)
Ensure adherence to contractual SLAs and internal compliance requirements
Client Support & Resolution
Diagnose client issues and provide clear, step-by-step resolutions
Guide users through product features, menus, and troubleshooting steps
Offer appropriate alternative solutions to ensure client satisfaction and retention
Conduct follow-ups and scheduled callbacks to confirm issue resolution and capture feedback
Quality, Compliance & Documentation
Follow standard operating procedures to ensure consistent and compliant service delivery
Maintain logs, reports, and call/email records as per defined guidelines
Ensure all required product disclosures and information are communicated accurately
Identify recurring issues through call log analysis and contribute to preventive solutions
Escalate critical or unresolved issues to team leaders in a timely manner
Continuous Learning & Process Improvement
Participate in product and process training programs to stay updated on features and changes
Maintain and update internal knowledge bases and self-help documentation
Collaborate with team leaders to identify training needs and improvement opportunities
Proactively build job knowledge through self-learning and internal knowledge-sharing initiatives
Any Graduate (Bachelor’s degree in any discipline)
0 to 3 years of experience in case processing, customer support, BPM, or operations roles
Fresh graduates with strong communication and analytical skills may also be considered
Strong verbal and written communication skills
Customer-focused approach with problem-solving ability
Basic proficiency in computer systems and case tracking tools
Ability to follow structured processes and meet SLA-driven targets
Strong documentation and data-handling skills
Willingness to learn new products, tools, and processes
Ability to work effectively in a team-oriented environment
Wipro Limited is a global technology services and consulting leader, helping organizations navigate digital transformation and build future-ready businesses. With over 230,000 professionals across 65 countries, Wipro delivers innovative solutions across consulting, engineering, design, and operations, enabling clients to thrive in a rapidly evolving world.
Access verified operations and case processing jobs in India
Discover opportunities with global organizations like Wipro
Ideal role for freshers and early-career professionals seeking BPM and operations exposure
Strong foundation for long-term growth in client operations and service delivery
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