Biomedical Engineer – Customer Success Associate (CSA)
Company: Dozee Health AI
Location: Bangalore
Department: Customer Success – Field Operations
Employment Type: Contract / On-site
Expected Salary (1 Line)
₹3.5–6 LPA CTC (typically ₹4–5 LPA for freshers and candidates with 0–2 years of experience).
Role Overview
The Biomedical Engineer (CSA) will support hospital customers by installing, demonstrating, and troubleshooting Dozee's AI-powered Remote Patient Monitoring (RPM) devices while ensuring effective adoption by healthcare professionals.
Key Responsibilities
Conduct product demonstrations at hospitals.
Install devices and provide troubleshooting support.
Perform site assessments and communicate technical requirements.
Train nurses, doctors, and patients on device usage.
Coordinate with remote support teams and provide visit reports.
Build strong relationships with healthcare professionals.
Assist with operational and customer success activities.
Eligibility Criteria
Education
Graduation or Diploma
Science / ITI background preferred
Experience
0–2 years of experience in:
Healthcare field operations
Hospital operations
Medical device support
Field sales
Required Skills
Good communication skills
Fluency in local language(s)
Basic computer knowledge
Willingness to travel within the city
Comfortable working in hospital wards
Open to occasional night shifts
Preferred
Experience working with nurses and doctors
Hospital/healthcare industry exposure
Startup experience
Ideal Candidate Profile
Biomedical Engineering graduate
Strong interpersonal skills
Customer-facing mindset
Comfortable with field-based hospital work
Interested in healthcare technology and patient monitoring systems
Career Growth
CSA → Senior CSA → Customer Success Manager → Regional Operations Manager
This role is a good entry point for fresh Biomedical Engineers looking to build careers in:
Medical Devices
Clinical Applications
Healthcare Operations
Customer Success
Hospital Technology Deployment
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