Job Description
Job Title: Associate/Sr. Associate - CTF Business Process Systems
Location: Cork, Ireland
Job Category: Research & Development
Job Type: Full Time, Regular
Job ID: R-76494
Company Overview:
At Lilly, we unite caring with discovery to improve the lives of people around the world. As a global healthcare leader headquartered in Indianapolis, Indiana, our employees work to discover and bring life-changing medicines to those who need them. We also aim to improve disease understanding and management and give back to communities through philanthropy and volunteerism. We are looking for individuals who are passionate about making a difference in the world.
Eli Lilly Cork is home to a talented and diverse team of over 2,000 employees from 60 nationalities. We provide innovative solutions across various business service functions, including Finance, IT, Medical, and Clinical Trials. Our Cork site offers flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies, and more. We also focus on people development, offering educational assistance and well-being initiatives through our ‘Live Your BEST Life’ program.
Position Summary:
The Clinical Trial Foundations (CTF) Business Process Systems Support role will be based at Eli Lilly’s Global Business Solutions (GBS) center in Cork. This position provides operational support for Vault Clinical and SIP systems, and other ancillary systems used in managing clinical trials. The role will require daily collaboration with teams in the US and our sister site in India. As part of the Clinical Design, Delivery & Analytics (CDDA) organization, this position will help ensure the effective use of clinical trial systems and processes.
Key Responsibilities:
- System Knowledge: Maintain a strong working knowledge of Vault Clinical, SIP, and other trial management systems.
- Operational Support: Provide technical and operational support for systems within the trial management space, ensuring smooth and efficient usage.
- Issue Management: Manage incoming support tickets and prioritize operational issues, resolving them quickly and applying root cause analysis when necessary.
- System Improvements: Identify opportunities to improve system functionality and efficiency based on operational feedback and insights.
- Release and Patch Support: Support the testing and implementation of new system releases and patches, including training and business process development.
- Collaboration: Partner with system support teams and IDS to find solutions for new use cases and operational gaps.
- Data Review: Regularly review SIP and Vault Clinical reports for data completeness, and take corrective actions where discrepancies are found.
- Regulatory Compliance: Ensure compliance with regulatory and safety requirements within trial activities.
- User Access Management: Manage user access to clinical systems, ensuring that users meet necessary access requirements.
- Training & Documentation: Develop and maintain user training materials, including job aids, FAQs, and knowledge bases.
- Metrics: Develop and support the creation of performance metrics as needed.
- Audit Support: Assist in internal audits and external inspections when required.
Minimum Requirements:
- Education: Bachelor's degree in Computer Science, IT, or a related field (experience in a technical role may substitute for the degree).
- Experience: Applied experience in medical, clinical drug development, clinical information flow, or related fields is preferred.
- Skills:
- Strong oral and written communication skills.
- Excellent organizational and self-management skills, with the ability to prioritize tasks effectively.
- Strong interpersonal skills and a customer-focused attitude.
- Ability to adapt quickly to changes in priorities and workflows.
Additional Preferences:
- Experience with clinical development data systems and technologies supporting clinical development.
- Knowledge of operational support roles in clinical systems or related environments.
- Proficiency in a European language in addition to English.
- Demonstrated leadership, collaboration, and problem-solving abilities.
- Strong logical thinking and critical thinking skills.
- Experience in building consensus and resolving conflicts to drive progress.
- Familiarity with regulatory and quality requirements for clinical data development.
- Travel Requirements: Limited travel (up to 10%) may be required, including international travel.
Benefits & Compensation:
- Compensation: Competitive salary based on experience.
- Benefits: Includes healthcare, pension, life assurance, subsidized canteen, onsite gym, travel subsidies, educational assistance, and well-being programs through ‘Live Your BEST Life’ initiatives.
Equal Employment Opportunity:
Eli Lilly is committed to diversity, equity, and inclusion (DEI) in the workplace. We provide an inclusive environment for individuals of all ethnicities, nationalities, cultural backgrounds, generations, sexualities, visible and invisible disabilities, and genders. Our employee resource groups (ERGs), such as EnAble, LGBTQ+, and Gender Inclusion Network (GIN), provide strong support networks and promote awareness to create a disability-confident culture.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Join Us:
If you're ready to contribute to transforming the future of medicine and want to work with a diverse, innovative team, apply to be a part of Eli Lilly Cork and help make a global impact.
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