Associate Director – External Engagement & Global Medical Affairs Thought Leader Center of Excellence
Category: Medical
Job Type: Full-Time, Regular
Job ID: R-91346
Locations: (2 locations available)
About Lilly
Lilly is a global healthcare leader headquartered in Indianapolis. The company focuses on discovering life-changing medicines, improving disease management, and supporting communities through philanthropy and volunteerism. The culture prioritizes scientific excellence, patient outcomes, integrity, and people-first values.
Lilly’s mission depends on effective, compliant engagement with Thought Leaders (TLs), External Experts, and Healthcare Professionals (HCPs) globally.
To support this, the Thought Leader External Engagement (TLEE) Center of Excellence establishes global standards and best practices for compliant, impactful external engagement across:
Global Medical Affairs
Global Marketing
Clinical Development
Corporate Affairs
Health Outcomes
PRA (Patient & Real-World Evidence)
Role Purpose
The Associate Director leads enterprise-wide capability building for Thought Leader & External Engagement (TL/EE).
This includes compliance, process clarity, capability training, innovation, and cross-functional partnership to ensure high-impact, customer-centric engagement.
Key Responsibilities
1. Lead TL/External Engagement Capability Across the Enterprise
Serve as global subject matter expert for TL/EE processes, compliance, and platform utilization.
Provide onboarding, training, and train-the-trainer sessions for roles involved in external engagement.
Drive international consistency by creating and implementing TL/EE playbooks, process guidelines, and capability tools.
Build strong cross-functional relationships and lead assigned teams.
Lead capability innovation projects to improve operational efficiency and external impact.
Remove barriers and simplify ways of working so BU teams remain strategic and customer-focused.
Support TLEE needs across forums with training, content, and solutions.
Lead adoption of TLEE platforms and processes to enable accelerate, reach, and scale.
Work closely with Privacy, Legal, Ethics & Compliance on policy development and modifications.
Benchmark industry practices and share learnings across the organization.
2. Drive & Deliver Operational Excellence
Lead communications with diverse stakeholders regarding external engagement requirements and updates.
Design and support a global standardized approach for compliant TL/EE planning and execution.
Improve utilization of key TL/EE solutions (e.g., H1, TL Map through 2025, Dragonfly).
Assess data needs and influence reporting/analytics to measure engagement impact.
Ensure comprehensive onboarding for all EE roles enterprise-wide.
Enhance TL identification, planning, and tracking processes while reducing administrative burden.
Communicate legal, compliance, and privacy risks associated with contracted engagements.
Minimum Qualifications
Bachelor’s degree
Minimum 3 years pharmaceutical or medical device industry experience
Must be authorized to work in the U.S. (no visa sponsorship)
Preferred Qualifications
5+ years in field-based TL activities and/or External Engagement
Experience in:
Business process documentation
Content development (training, SOPs, onboarding materials)
CRM systems and documentation platforms
Cross-functional coordination and IT/business interface
Strong learning agility & proactive problem-solving
Ability to negotiate and resolve complex technical issues
Experience leading change management
Understanding of drug development lifecycle
Ability to work across multiple time zones and cultures
Vendor/agency partnership experience
Indianapolis-based preferred (relocation offered)
Skills & Competencies
Strategic thinking
Compliance & ethical mindset
Cross-functional influence
Strong communication & interpersonal skills
Training and capability-building expertise
Process design and optimization
Stakeholder management
Adaptability and resilience
Compensation & Benefits
Expected salary range: $122,250 – $179,300
Additional benefits include:
Performance-based annual bonus
401(k) + pension
Medical, dental, vision insurance
Prescription drug benefits
FSAs (healthcare & dependent care)
Life insurance
Paid time off & leave programs
Employee assistance programs
Fitness and wellness benefits
Employee clubs and activities
EEO Commitment
Lilly is an Equal Employment Opportunity employer and does not discriminate based on age, race, gender, identity, disability, veteran status, or any legally protected characteristic.
Accommodations are available during the application process via the official request form.
Employee Resource Groups (ERGs)
Lilly offers inclusive ERGs, including:
Africa, Middle East, Central Asia Network
Black Employees at Lilly
Chinese Culture Network
Japanese ILN
Lilly India Network
OLA (Latinx)
PRIDE (LGBTQ+ Allies)
Veterans Leadership Network
WILL (Women’s Initiative)
enAble (Disability inclusion)
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