### **Analyst – Quality Services | Bangalore, India**
**Job ID:** 283072 | **Location:** Bangalore, Karnataka | **Job Type:** Full-time
#### **Work Your Magic with Us!**
Join a global leader in **Healthcare, Life Science, and Electronics**, where your expertise in **quality and regulatory services** will contribute to **change notifications and customer support**. As an **Analyst – Quality Services**, you will play a key role in **managing Field Corrective Actions (FCA) and Change Notifications (CN)**, ensuring regulatory compliance and customer communication excellence.
### **Your Role**
- **Field Corrective Actions (FCA) Management**
- Monitor and address **time-sensitive FCA requests** according to global standards.
- Prepare **FCA letters and supporting documentation** in the CCNS workflow database.
- Coordinate **distribution and documentation of FCA communications**.
- Escalate **technical issues and report deviations** to the manager.
- **Change Notification (CN) Handling**
- Assess **CN records** to determine customer notification needs.
- Prepare and manage **CN letters and distribution schedules**.
- Address **customer-related inquiries** on regulatory changes.
- **Process & Quality Management**
- Ensure **timely handling** of inquiries with adherence to SOPs.
- Conduct **internal quality checks and maintain performance tracking**.
- Utilize **M-Clarity, SFDC, CCNS, and other regulatory tools** effectively.
- Identify **errors and inconsistencies** to ensure **high-quality outputs**.
- Share knowledge within the team and contribute to strategic projects.
### **Who You Are**
- **Education & Experience:**
- Science degree in **Biology, Chemistry, Engineering, or related disciplines**.
- **Quality-related work experience** (e.g., QA/QC or regulatory roles).
- **Skills:**
- **Strong attention to detail** and ability to handle **time-sensitive tasks**.
- Proficiency in **MS Office, SFDC, and database tools**.
- **Excellent English communication skills** (written & verbal).
- Analytical thinking and **problem-solving mindset**.
- Ability to work **independently and in a global team**.
### **Preferred Qualifications**
- Experience in **customer support or regulatory documentation**.
- Advanced knowledge of **MS Excel and database software**.
- Familiarity with **continuous improvement methodologies**.
### **What We Offer**
A dynamic, **inclusive, and innovative** workplace where **curiosity drives progress**.
🚀 **Apply now and be part of a global team revolutionizing Quality Services!**
Gujarat :
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