Job Title: Analyst – Lab Water Solutions
Job Summary
A leading healthcare and life science organization is hiring an Analyst – Lab Water Solutions to manage technical support and troubleshooting for lab water systems. Based in Bangalore, this role focuses on customer interaction, equipment maintenance, issue resolution, and service contract management for Lab Water Solutions products. The ideal candidate will possess excellent communication skills, technical proficiency in lab instrumentation, and strong problem-solving abilities.
Key Responsibilities
Handle technical inbound calls regarding system breakdowns from customers.
Troubleshoot system alerts, errors, and alarms with expertise in lab water systems and filtration technologies.
Prioritize support for critical healthcare and clinical customers, ensuring quick and effective solutions.
Process and validate Work Orders (WO) for billing and service task completion.
Follow-up on billable repair quotes and ensure timely order processing and payments.
Manage service contract renewals, supporting preventive maintenance schedules.
Oversee workflow management of all transactional service activities.
Maintain clear internal communication during Business Continuity Processes (BCP) and resource management.
Ensure timely task completion within Service Level Agreements (SLA) while meeting quality standards and service targets.
Propose and implement changes aligned with organizational change management strategies.
Required Skills & Qualifications
Relevant experience in technical support, instrumentation handling, and customer service (years not clearly specified in JD).
Strong technical knowledge of lab instrumentation and equipment maintenance.
Excellent verbal and written communication skills.
Effective troubleshooting abilities for complex instrumentation systems.
Knowledge of tools like Power BI and basic AI concepts is preferred.
Proven ability in stakeholder management, teamwork, and problem-solving.
Perks & Benefits
Work in a global healthcare and life sciences leader.
Inclusive and diverse workplace culture.
Opportunities for skill development and career progression.
Comprehensive employee benefits (details not specified).
Company Description
A top-tier global player in Healthcare, Life Science, and Electronics, this organization drives innovative solutions that impact millions globally. Its mission is to advance health through science and technology while fostering a diverse and inclusive workplace.
Work Mode
On-site (Bangalore, Karnataka, India)
Salary/Compensation
Not specified in the job description.
Call to Action
Are you passionate about lab instrumentation and technical problem-solving? Apply now to join a world leader in healthcare and life science solutions and elevate your career in Lab Water Solutions support.
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