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Technical Support Manager

Thermo Fisher Scientific
Thermo Fisher Scientific
2-10 years
preferred by company
10 Feb. 10, 2026
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Technical Support Manager

Location: Onsite, India
Job Type: Full-Time
Category: Customer & Technical Support
Job ID: R-01340897
Work Mode: Fully Onsite
Work Schedule: Standard (Monday to Friday)


About the Role

Thermo Fisher Scientific is seeking a results-driven Technical Support Manager to lead and manage technical support operations for advanced analytical and scientific instruments. This role is critical to ensuring exceptional customer experience, operational excellence, and high service quality across research, industrial, and healthcare customer environments.

As a Technical Support Manager, you will oversee technical support teams, provide expert-level guidance on complex instrumentation issues, and act as a key interface between customers, field service teams, and internal stakeholders. This position offers the opportunity to work with cutting-edge technologies while supporting Thermo Fisher Scientific’s mission to make the world healthier, cleaner, and safer.


Key Responsibilities

  • Lead, coach, and manage technical support engineers to ensure timely and effective resolution of customer issues

  • Oversee installation, troubleshooting, maintenance, and repair support for complex analytical and scientific instruments

  • Act as a technical escalation point for advanced hardware, software, electronics, and mechanical issues

  • Ensure high levels of customer satisfaction by delivering consistent, high-quality technical support services

  • Collaborate with field service, quality, engineering, and product teams to resolve systemic issues and improve service processes

  • Monitor service metrics, customer feedback, and performance indicators to drive continuous improvement

  • Ensure adherence to safety standards, quality systems, and regulatory requirements

  • Support customer training initiatives, including equipment operation, maintenance best practices, and troubleshooting

  • Review and approve technical service documentation, reports, and root cause analyses

  • Manage resource planning, workload prioritization, and service readiness to meet customer and business needs


Education and Experience Requirements

  • Bachelor’s degree in Engineering, Electronics, Physics, Chemistry, or a related technical discipline

  • Minimum 6 to 10 years of relevant experience in technical support, field service, or customer support roles within analytical instruments, life sciences, or high-technology environments

  • At least 2 to 4 years of experience in a people management or technical leadership role

  • Hands-on experience installing, troubleshooting, and repairing complex analytical or scientific instrumentation

  • Advanced degree or relevant technical certifications are an advantage


Required Skills and Competencies

  • Strong expertise in electronics and mechanical troubleshooting, including component-level diagnostics

  • Experience supporting systems involving ultra-high vacuum, high-voltage equipment, or advanced analytical platforms is preferred

  • Excellent customer-facing communication skills, both written and verbal

  • Proven leadership, coaching, and team development capabilities

  • Strong organizational, time management, and problem-solving skills

  • Ability to read and interpret technical documentation, schematics, and service manuals

  • Proficiency with Microsoft Office applications and service management or CRM tools

  • Demonstrated ability to manage escalations, prioritize competing demands, and work independently

  • Commitment to safety, quality, and compliance standards

  • Ability to document service activities accurately and prepare detailed technical reports


Working Conditions

  • Onsite role based in India with regular interaction in laboratory and customer environments

  • Ability to travel up to 50–75% within the assigned territory as required

  • Physical ability to lift up to 50 lbs and work safely in laboratory and industrial settings


Why Join Thermo Fisher Scientific

At Thermo Fisher Scientific, work is more than a job—it is a mission-driven career. Employees contribute to scientific advancements that support cancer research, environmental protection, food safety, and public health worldwide. The organization offers a collaborative work culture, access to advanced technologies, and opportunities for professional growth and leadership development.


Equal Employment Opportunity

Thermo Fisher Scientific is an Equal Opportunity and Affirmative Action Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.