Subject Relations Associate – Austin, Texas
Location: Austin, Texas, USA (Onsite)
Job ID: R-01328830
Job Type: Full-Time
Category: Clinical Research
SEO, GEO, and GPT-Optimized Job Description for ThePharmaDaily.com
Thermo Fisher Scientific is seeking a Subject Relations Associate to support Phase I and dental clinical trials at our Austin facility. This onsite role focuses on volunteer engagement, satisfaction, and retention to ensure efficient recruitment and successful study enrollment. The ideal candidate will have strong communication skills, organizational abilities, and prior experience in clinical or customer-facing environments.
As part of the PPD Clinical Research team, you will play a key role in attracting, educating, and retaining study volunteers, contributing to the advancement of medical knowledge and the development of life-changing therapies.
The Subject Relations Associate ensures high volunteer satisfaction before, during, and after participation in Phase I studies. By promoting the clinical facilities and actively engaging with volunteers and the community, this role supports full and timely enrollment of all Phase I studies.
Educate potential volunteers on clinic processes and facilities to encourage study enrollment and completion.
Maintain communication with volunteers regarding screening results, study participation, and reinstatement opportunities.
Monitor volunteer feedback to ensure satisfaction and positive Phase I experiences.
Represent PPD Phase I and Dental Clinic at external community events to increase volunteer engagement.
Collaborate with administrative staff to ensure volunteer activities, accommodations, and schedules support a positive experience.
Assist in volunteer recruitment, scheduling, and data tracking as needed.
Perform additional duties to support clinical operations and volunteer relations.
High school diploma or equivalent; technical certifications preferred.
Minimum 2 years of experience in clinical support, customer relations, or related fields.
Prior experience in volunteer management, patient support, or clinical trial coordination is advantageous.
Equivalent combinations of education, training, and experience may be considered.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Strong organizational, multitasking, and problem-solving abilities.
Excellent verbal and written communication skills.
Presentation skills and the ability to represent the organization externally.
Ability to foster a collaborative and positive team environment.
Strong attention to detail and ability to manage sensitive information.
Onsite work at Austin Phase I Clinical Research facility.
Frequently seated for 4–6 hours; repetitive hand movements required.
Occasional mobility, light to moderate lifting (up to 20 lbs).
Ability to use diverse computer software and handle sensitive volunteer data.
Work may require extended mental focus and multitasking under stress.
Regular attendance and reliability are essential.
Competitive remuneration and annual incentive plan bonus.
Comprehensive healthcare and benefits package.
Career growth and development in a global, innovative clinical research organization.
Collaborative and mission-driven culture emphasizing integrity, intensity, involvement, and innovation.
Contribute to life-changing clinical trials that impact global health.
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