Senior/Lead MICC Associate – Pharmacovigilance and Safety
Location: Princeton, NJ, USA
Department: Pharmacovigilance and Safety
Employment Type: Full-Time
Experience Level: Senior / Lead
Educational Qualifications: Graduate/Postgraduate in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related fields
Job Purpose
The Senior/Lead MICC Associate is responsible for managing Medical Information Contact Center (MICC) operations, ensuring accurate case intake, follow-up, documentation, and mentoring of team members. The role also supports audits and contributes to maintaining high-quality standards in client communication.
Key Responsibilities
MICC Operations & Case Management
Receive and manage calls and/or emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
Perform case intake, duplicate checks, and registration.
Conduct follow-up inquiries via phone and email, including translation when inquiries are not in English.
Develop all required documents and documentation for MICC cases.
Team Leadership & Mentorship
Act as a mentor for MICC team members, providing guidance and support.
Ensure adherence to team processes and best practices.
Audit & Compliance Support
Support internal and external audits related to MICC operations.
Ensure compliance with regulatory and internal pharmacovigilance standards.
Desirable Skills & Experience
Subject matter expert in Medical Information Contact Center (MICC) operations for Pharmacovigilance.
Senior role: 3–5 years of relevant experience.
Lead role: 5–7 years of relevant experience.
Strong communication skills for effective client interaction and cross-functional coordination.
Graduate or postgraduate degree in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related disciplines.
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