Senior/Lead MICC Associate – Pharmacovigilance and Safety
Location: Princeton, NJ, USA
Department: Pharmacovigilance and Safety
Employment Type: Full-Time
Experience Level: Senior / Lead
Educational Qualifications: Graduate/Postgraduate in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related fields
Job Purpose
The Senior/Lead MICC Associate is responsible for managing Medical Information Contact Center (MICC) operations, ensuring accurate case intake, follow-up, documentation, and mentoring of team members. The role also supports audits and contributes to maintaining high-quality standards in client communication.
Key Responsibilities
MICC Operations & Case Management
Receive and manage calls and/or emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
Perform case intake, duplicate checks, and registration.
Conduct follow-up inquiries via phone and email, including translation when inquiries are not in English.
Develop all required documents and documentation for MICC cases.
Team Leadership & Mentorship
Act as a mentor for MICC team members, providing guidance and support.
Ensure adherence to team processes and best practices.
Audit & Compliance Support
Support internal and external audits related to MICC operations.
Ensure compliance with regulatory and internal pharmacovigilance standards.
Desirable Skills & Experience
Subject matter expert in Medical Information Contact Center (MICC) operations for Pharmacovigilance.
Senior role: 3–5 years of relevant experience.
Lead role: 5–7 years of relevant experience.
Strong communication skills for effective client interaction and cross-functional coordination.
Graduate or postgraduate degree in Life Sciences, Pharmacy, Dentistry, Allied Health Sciences, or related disciplines.
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Frank Scottile Blvd |LA :
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Detroit | Houghton Lake | Macomb | Southfield |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Missouri :
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Berlin |Germany :
Germany | GErmany |Hesse :
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Bavaria |North Rhine Westphalia :
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Brinny | Ringaskiddy |County Dublin :
Swords |Dún Laoghaire :
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Galway |Meath :
Dunboyne |Republic of Ireland :
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China | Quarry Bay |Hubei :
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Beijing |Shanghai Sai :
Shanghai Shi |Tokiyo :
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Hangzhou |Melbourne :
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Ballina | Sydney |Queensland :
Queensland |Remote Australia :
Arkansas | Remote Australia |Republic of Western Australia :
Nedlands |Capital of Netherland :
Amsterdam |Netherlands :
Netherlands |Noord Holland :
Haarlem |North Brabant :
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Leiden |North Yorkshire :
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Sheffield |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |Buenos Aires :
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Vienna |Antwerp :
Heist op den Berg |Brussels :
Brussels |Flemish Brabant :
Zaventem |Bosnia and Herzegovina :
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Canada |Ontario :
Australia | Uxbridge | Renfrew | Richmond Hill | Mississauga | North York |Quebec :
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Croatia |Zagreb :
Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Lyon | Paris |Attica :
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Surabaya |Jakarta :
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Japan | Saitama |Tokyo :
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