### **Specialist – Quality Services | Bangalore, India**
**Job ID:** 282720 | **Location:** Bangalore, Karnataka | **Job Type:** Full-time
#### **Work Your Magic with Us!**
Join a global leader in **Healthcare, Life Science, and Electronics**, where your expertise in **quality and regulatory services** will drive customer satisfaction and business success. As a **Specialist – Quality Services**, you will be the **second-level contact** for regulatory and quality-related inquiries, providing expert support for a **global Life Science product portfolio**.
### **Your Role**
- **Customer Inquiry & Knowledge Services**
- Serve as a key advisor for **quality and regulatory topics**, offering **consultative services and documentation support**.
- Collaborate with internal teams (**Quality, Regulatory, Business**) to resolve customer inquiries.
- Bridge the gap between customers and internal stakeholders by simplifying **complex quality and regulatory topics**.
- **Process Improvement & Digital Transformation**
- Enhance **digital workflows** to improve service levels and **customer satisfaction**.
- Act as a **Subject Matter Expert (SME)** for specific **product portfolios or regulatory topics**.
- Drive **continuous improvement** initiatives in regulatory support systems.
### **Who You Are**
- **Education:**
- Master’s Degree in **Life Sciences, Chemistry, Biology, or equivalent**.
- **Experience:**
- **4+ years** in a **customer service-oriented role** within Life Science, Biotechnology, or related industries.
- Knowledge of **pharmaceutical raw materials** (Excipient & API) regulatory standards is a plus.
- **Skills:**
- Strong **analytical, problem-solving, and communication skills**.
- Proficiency in **SFDC, SAP, Microsoft 365, and digital tools**.
- Ability to manage **global and APAC regional stakeholders**, including **attending calls outside office hours**.
- A **customer-centric mindset** with a proactive approach to problem-solving.
### **What We Offer**
An **inclusive, diverse, and innovative** work environment where **curiosity leads to breakthroughs**.
🚀 **Apply now and shape the future of Quality Services in Life Sciences!**
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