Job Title: SPE – Medical Pre-Underwriting Advisor (Cantonese Speaker)
Job Number: 00064812635
Location: Kuala Lumpur, Malaysia (KL-Level 30)
Work Model: Hybrid
Employment Type: Full-Time
Job Category: Technology & Engineering
Travel Required: No
Date Published: September 23, 2025
Position Summary
The Medical Pre-Underwriting Advisor is responsible for executing underwriting administrative tasks (such as new application processing, review meetings, and quality assurance) and pre-underwriting assessments for individual health insurance schemes.
This role requires strong knowledge in operations, medical, and underwriting domains, along with logical and analytical thinking to ensure applications and policy changes are processed smoothly, accurately, and in compliance with established guidelines.
The core purpose of the position is to ensure all daily activities—including data capture, email management, document filing, and pre-underwriting—are handled with accuracy, efficiency, and adherence to business rules and quality standards.
Key Responsibilities
Underwriting & Assessment
Perform pre-underwriting assessments for new applications and policy changes following established rules and guidelines within agreed turnaround times.
Utilize medical and underwriting knowledge to make sound, evidence-based, and consistent decisions.
Ensure compliance with business rules and regulatory requirements.
Operational & Administrative Support
Manage data capture, handle incoming emails from customers, and prepare and validate underwriting correspondence.
File documents accurately and maintain organized records for audit readiness.
Support process improvement initiatives and maintain smooth daily operations.
Quality Assurance & Reporting
Prepare weekly audit reports and share results with the client’s Hong Kong underwriting team.
Conduct random quality checks and provide monthly quality assurance reports.
Participate in review meetings and collaborate with the client to enhance accuracy and service delivery standards.
Required Qualifications & Experience
Professional Experience
1–3 years of experience in medical, underwriting, or claims functions.
Prior experience with medical insurance and understanding of medical conditions is preferred.
Skills & Competencies
Strong analytical and problem-solving skills with logical thinking.
Excellent interpersonal and communication skills.
Proficiency in Cantonese (spoken and written) is required.
Ability to work under pressure with a positive and professional attitude.
Strong sense of ethics, compliance, and accountability in decision-making and actions.
Attention to detail and commitment to maintaining high-quality standards.
About Cognizant
Cognizant is one of the world’s leading professional services companies, helping clients transform their business, operations, and technology models for the digital era.
Our consultative, industry-based approach empowers clients to build and operate modern, efficient, and innovative enterprises.
Headquartered in the U.S., Cognizant is a NASDAQ-100 member and recognized among Forbes World’s Best Employers (2024) and the world’s most admired companies.
🌐 Learn more: www.cognizant.com
The Cognizant Community
At Cognizant, we’re a global team of over 300,000 professionals who thrive on collaboration, innovation, and inclusion.
We take pride in doing what’s right for our people, clients, communities, and the environment, while fostering an environment where everyone can learn, grow, and succeed.
Equal Opportunity Statement
Cognizant is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic.
Additional Information
Interview Process: May include in-person or virtual interviews.
ID Verification: Candidates may be asked to present a valid government-issued ID during interviews.
Compensation Disclaimer: Salary and benefits information are accurate as of posting but may be modified in accordance with applicable laws.
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