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Site Engagement Liaison

Icon Plc
ICON PLC
2-6 years
preferred by company
Bangalore, India
1 May 18, 2026
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding

Site Engagement Liaison

Location: Bangalore, India
Company: ICON plc
Job Type: Full-Time
Work Mode: Office or Home (Hybrid / Flexible)
Industry: Clinical Research | Clinical Operations | Site Management | CRO | Pharmaceutical
Department: Clinical Research Operations
Job Reference ID: JR150510

Job Overview

ICON plc is hiring a Site Engagement Liaison in Bangalore, India for its global clinical research operations team. This opportunity is ideal for professionals with expertise in clinical research site management, site relationship management, investigator engagement, site performance optimization, clinical trial operations, and stakeholder communication.

The selected candidate will be responsible for building strong partnerships with clinical trial sites, improving site engagement, enhancing operational performance, and ensuring successful clinical trial execution. This role is highly suitable for professionals interested in site management, CRA pathways, site relationship management, and clinical operations leadership.

This position involves significant travel and strong interaction with investigators, site coordinators, and research teams.

Job Responsibilities

Clinical Trial Site Relationship Management

  • Build and maintain strong professional relationships with:
    • Principal Investigators (PIs)
    • Site Coordinators
    • Clinical Research Staff
    • Site Management Teams
    • Research Administrators

Strengthen collaboration between trial sites and study sponsors/CRO teams.

Site Engagement & Performance Optimization

  • Drive site engagement initiatives to improve participation and operational performance.
  • Identify opportunities to:
    • Improve site responsiveness
    • Increase study efficiency
    • Strengthen communication workflows
    • Enhance site experience
    • Improve study execution quality

Site Support & Training Guidance

Provide support and guidance to site teams regarding:

  • Study protocols
  • Clinical trial procedures
  • Operational processes
  • Regulatory requirements
  • Compliance expectations
  • Study conduct best practices

Help sites maintain successful trial execution.

Clinical Trial Compliance Support

Ensure alignment with:

  • ICH-GCP guidelines
  • Clinical trial regulatory requirements
  • Sponsor expectations
  • Site operational standards
  • Study protocol compliance

Support compliant and inspection-ready study conduct.

Cross-Functional Collaboration

Collaborate with internal teams including:

  • Clinical Operations
  • Study Management
  • Site Management teams
  • Clinical Monitoring teams
  • Sponsors
  • Project stakeholders

Develop and execute customized site engagement strategies.

Site Performance Monitoring

Monitor site-level performance metrics such as:

  • Site responsiveness
  • Recruitment engagement
  • Operational participation
  • Compliance observations
  • Study execution progress

Provide regular performance updates to study teams.

Communication & Feedback Management

  • Maintain regular communication with assigned clinical sites.
  • Collect site feedback and operational insights.
  • Escalate concerns and recommend process improvements.

Act as the key engagement bridge between sites and internal teams.

Travel & Site Interaction

  • Travel extensively to support site relationship management and engagement activities.
  • Approximate travel requirement: 60%

Educational Qualification

Candidates must have:

  • Bachelor’s Degree in:
    • Life Sciences
    • Pharmacy
    • Biotechnology
    • Biomedical Sciences
    • Clinical Research
    • Related healthcare discipline

Experience Requirements

  • Minimum 2–6+ years of relevant clinical research experience
  • Freshers are not eligible