Job Title: Project Lead - Technical Training
Department: Technical Training
Job Location: Chennai, Tamil Nadu, India
Posted On: 21 Feb 2025
Closing Date: 31 May 2025
Grade: C2A
Number of Openings: 1
Designation: PROJECT LEAD - TECHNICAL TRAINING
Job Description:
As the Project Lead - Technical Training, you will be responsible for:
Systems and Technical Knowledge:
Demonstrate subject matter expertise in up to 3 diseases within oncology.
Show technical proficiency on various data entry platforms (e.g., Caisis, Helix) and electronic medical record systems.
Training and Monitoring:
Train staff on platforms and diseases relevant to each project and create and maintain training materials accordingly.
Construct and conduct subject matter tests and demo cases.
Monitor QA metrics for the team, identifying and providing training for underperforming staff.
Provide ongoing feedback to MDAs and escalate issues/performance concerns to Program/Assistant Program and Project Managers.
Provide feedback to clients on the development of abstraction SOPs and guidelines.
Project Management:
Facilitate onboarding for new clients and projects, ensuring smooth transitions and understanding of client requirements.
Monitor and analyze Average Handling Time (AHT) and conduct time and motion studies to identify areas for improvement.
Guide associates to enhance productivity and resolve queries and concerns from associates and quality analysts.
Maintain communication with associates and quality analysts to discuss Root Cause Analysis (RCA) on quality concerns and collaborate on addressing productivity challenges.
Lead or participate in special projects or client-specific initiatives as directed.
May supervise staff.
Security Responsibilities:
Ensure compliance awareness training is completed for all team members.
Review and obtain approvals for the Risk Register annually or in case of any changes.
Update procedure documents, Risk Register, and ensure they are approved.
Review and update HIPAA and information security violations with stakeholders.
Monitor ISMS objectives and perform regular checks to ensure adherence to security policies (e.g., no password sharing, no PHI data saved or shared inappropriately).
Ensure systems are locked when not in use.
Education & Experience:
Experience:
Minimum of 2 years of experience in Clinical Data Management / Abstraction.
Training/coaching experience is beneficial.
QA experience preferred.
Education:
Medicos: BDS, MDS, BAMS, BUMS, BHMS, BPT, MD.
Non-Medicos: UG/PG in Bioinformatics, Biotechnology, Life Sciences, Pharmacy, Biochemistry, Microbiology.
Required Skills / Abilities:
Excellent communication skills.
Ability to provide clear and comprehensive subject matter training to a team of 20 or more.
Ability to collaborate with individuals of varying authority levels, including senior and executive leadership.
Strong organizational and time management skills.
Attention to detail and the ability to perform critical reviews of various types of documents.
Outstanding written and verbal communication skills.
Ability to independently solve problems and work cross-culturally.
Proven ability to work effectively as a team player with multi-disciplinary project teams.
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