Manager, Clinical Operations FSP 360
Updated: January 17, 2025
Location: India-Asia Pacific - IND-Home-Based
Job ID: 25001292
Description:
Manager, FSP360
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies because we are passionate about changing lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health:
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition, and total rewards program.
We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities:
1. Customer Delivery and Success
Responsible for direct interaction with customer points of contact (PoC) on service delivery for team members.
Develops and fosters strong, collaborative relationships with customers at a local level.
Manages performance and activities of multifunctional team members, ensuring compliance with KPIs.
Resolves resourcing conflicts and proactively manages customer issues.
Ensures quality and adherence to SOP/WIs and compliance with regulations.
2. Business Impact
Proactively discusses resource needs with customers, driving growth at the local account level.
Makes informed decisions that result in positive business unit performance.
Drives revenue by attracting, selecting, and retaining the right talent.
3. People Leadership
Provides line management to FSP360 team members.
Oversees performance through established Syneos Health processes including goal setting, reviews, and improvement plans.
Supports team members’ professional development through coaching and skill-building.
Promotes diversity, equity, and inclusion while managing team member engagement, retention, and turnover.
Qualifications
Bachelor’s degree in life sciences, nursing, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical, or biotechnology company, including leadership experience.
Extensive knowledge of GCP/ICH guidelines and applicable regulatory requirements.
Excellent communication, presentation, and interpersonal skills.
Strong time management, organizational skills, and ability to work independently or within a team.
Creative problem solver with customer-centric mindset.
Knowledge of financial concepts related to forecasting and budgeting.
Ability to travel as necessary (up to 25%).
Get to Know Syneos Health:
Over the past 5 years, Syneos Health has worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products, and over 200 studies across 73,000 sites with 675,000+ trial patients.
Learn more about Syneos Health.
Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The company, at its sole discretion, may assign other tasks or duties as necessary. Equivalent experience, skills, and education will also be considered. Syneos Health is committed to compliance with all legal obligations, including the Americans with Disabilities Act.
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