Location: Karnataka, India
Posted on: 11 February 2026
Experience Required: 5–8+ years
We are a technology-driven healthcare solutions provider committed to enabling healthcare organizations to become future-ready. At the intersection of healthcare and technology, we empower teams to innovate, collaborate, and drive impact globally. Our culture celebrates entrepreneurship, continuous learning, and professional growth, offering employees the opportunity to shape their careers while contributing to transformative healthcare solutions.
Explore more opportunities at Indegene Careers.
The Senior Project Associate – Web Account will be responsible for leading end-to-end delivery of web and digital solutions for designated client accounts. This role requires managing multiple workstreams, coordinating between business and technical teams (onshore/offshore), and ensuring operational excellence, timely delivery, and client satisfaction. You will serve as the key delivery partner, driving continuous improvement in processes and contributing to account growth.
Lead delivery of web and digital projects including websites, microsites, landing pages, and integrations.
Serve as the primary point of contact for client account operations, aligning internal teams and client stakeholders.
Develop, maintain, and track delivery plans, milestones, dependencies, risks, and issues; ensure timely escalation and resolution.
Monitor project delivery against contract/SOW, scope, schedule, quality, and budget expectations.
Manage resource allocation, vendor relationships, and cost control for assigned accounts.
Track account delivery health through operational metrics (e.g., on-time delivery, defect rates, client satisfaction) and implement improvements.
Facilitate cross-functional collaboration across marketing, brand, UX, analytics, technology, and offshore teams.
Ensure adherence to best practices, process standards, QA, documentation, and change management.
Mentor and guide team members, fostering high-performance delivery culture.
Identify account growth opportunities, operational efficiencies, and potential upsell or expansion initiatives.
Manage compliance for legal, medical, and regulatory requirements in digital and web operations.
Optimize web assets for performance, usability, analytics, and SEO in collaboration with digital teams.
Bachelor’s degree in Engineering, Computer Science, Business, or a related discipline. Master’s/MBA is a plus.
5–8+ years of experience in project, delivery, or account management for web/digital projects; client-facing delivery experience preferred.
Proven experience managing web applications, digital platforms, or websites, preferably in life sciences, healthcare, or regulated environments.
Strong knowledge of web technologies, QA, deployment, and digital delivery lifecycles.
Experience managing distributed teams, vendor relationships, and multi-service line portfolios.
Excellent stakeholder management and communication skills, with ability to interact with senior client leadership.
Strong project management skills: planning, scheduling, tracking, risk management, and financial oversight.
Analytical mindset with process orientation and continuous improvement focus.
Familiarity with agile and waterfall methodologies, Jira/Confluence, and MS Office (Excel, PowerPoint).
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Experience with healthcare or life sciences digital programs.
Understanding of web analytics, SEO, digital marketing operations, and tag management.
Professional certifications: PMP, ScrumMaster, or Agile.
Experience in multi-service line delivery (web, mobile, omnichannel).
Financial tracking expertise (revenue, cost, margin) and commercial acumen.
Offshore delivery experience and managing global time zones.
Client-centric approach: anticipate needs and deliver exceptional outcomes.
Leadership & team building: mentor, motivate, and manage high-performing teams.
Communication & influencing: clear articulation, stakeholder alignment, and escalation management.
Problem solving & decision making: proactive issue resolution and corrective action.
Process & quality orientation: drive efficiency, standardization, and best practices.
Adaptability & resilience: manage change, ambiguity, and evolving priorities.
On-time delivery of projects within scope and budget.
High client satisfaction measured through feedback and reviews.
Low defect rates and minimal escalations.
Financial health of accounts: cost control, margin protection, and revenue growth.
Strong team engagement and retention.
Continuous implementation of process improvements and operational efficiencies.
We are proud to be an Equal Opportunity Employer, fostering a culture of diversity and inclusion. All employment decisions are based on merit, qualifications, and business requirements.
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