Job Summary
Cognizant is hiring for the role of Senior Process Executive – CDM/PV to handle customer service and pharmacovigilance voice support activities. This hybrid role suits professionals with 1–2 years of experience in Customer Service, PV Voice Support, and a background in Pharmacovigilance, Safety Operations, or Research & Development. The candidate must possess excellent English communication skills and a proactive approach to contribute to process improvements and customer satisfaction in the pharmaceutical sector.
Key Responsibilities
Deliver excellent customer service by efficiently handling inquiries and resolving issues.
Manage PV Voice Support ensuring timely and accurate client communication.
Document all customer interactions and maintain detailed transaction records.
Collaborate with internal teams to enhance service quality and process efficiency.
Track customer feedback to suggest improvements and optimize service delivery.
Comply with internal policies and industry standards in all interactions.
Assist in designing and implementing training programs for new employees.
Apply technical skills to troubleshoot and address customer concerns.
Participate in team discussions, offering insights and suggestions for improvement.
Support Pharmacovigilance and Safety Operations tasks as required.
Engage in research and development activities to remain informed on industry updates.
Maintain clear, professional verbal and written communication in English.
Required Skills & Qualifications
Minimum 1 year of experience in Customer Service and PV Voice Support.
Background in Pharmacovigilance, Safety Operations, or R&D preferred.
Strong written and spoken communication skills in English.
Ability to handle customer queries effectively with a problem-solving mindset.
Excellent teamwork and interpersonal abilities.
High attention to detail with robust organizational skills.
Certification Required: Certified Customer Service Professional (CCSP) or equivalent.
Perks & Benefits
Competitive salary and performance-based bonuses.
Hybrid work flexibility.
Risk and accident insurance coverage.
Continuous learning, training, and certification programs.
Diverse, inclusive, and collaborative work culture.
Employee wellness and recognition initiatives.
Career development and growth opportunities.
Company Description
Cognizant is a global leader in digital and business transformation solutions, serving top healthcare and pharmaceutical organizations worldwide. Known for its innovation, customer-centric approach, and strong global presence, Cognizant empowers businesses to enhance operations, drive efficiency, and embrace cutting-edge technologies.
Work Mode
Hybrid
Call-to-Action
If you are eager to build a rewarding career in Pharmacovigilance and customer service within the pharma sector, apply now to join Cognizant’s expert team of healthcare professionals!
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