Senior Operations Analyst – US Healthcare RCM
Location: Chennai, Tamil Nadu, India
Employment Type: Full-Time
Category: Operations | Healthcare Revenue Cycle Management
Job ID: R14048
Posted Date: December 11, 2025
Job Overview
We are seeking an experienced Senior Operations Analyst to join our Operations team, supporting US Healthcare Revenue Cycle Management (RCM) processes. This role focuses on resolving claims and operational tasks with precision, efficiency, and adherence to established procedures while driving continuous improvement initiatives.
The ideal candidate is analytical, detail-oriented, and process-driven, with the ability to identify and resolve complex operational issues while understanding the broader impact on revenue cycle workflows.
Candidate Profile
The successful candidate demonstrates strong problem-solving skills, accountability, and the ability to take ownership of tasks through to resolution. You should have expertise in specific operational areas while maintaining awareness of the end-to-end revenue cycle, always seeking ways to streamline processes and enhance efficiency.
Team Overview
The Operations team manages critical workflows across clinical and revenue cycle platforms, executing key initiatives in athenaClinicals and athenaCollector. The team collaborates with customers and internal stakeholders, leveraging platform intelligence to improve product performance and service delivery.
Key Responsibilities
Execute tasks related to US Healthcare Revenue Cycle Management with accuracy and timeliness
Resolve claims and operational work items while adhering to Standard Operating Procedures (SOPs)
Support continuous process improvement initiatives to enhance operational efficiency and quality
Maintain accurate logs, documentation, and reports of tasks completed
Identify opportunities to reduce operational waste and streamline workflows
Education & Experience Requirements
Bachelor’s degree or equivalent qualification
3–4 years of experience in a fast-paced operations or healthcare environment
Prior exposure to US Healthcare RCM processes is preferred
Preferred Skills & Knowledge
Strong understanding of healthcare operations and transactional workflows
Proven attention to detail and documentation accuracy
Ability to analyze issues and implement solutions effectively
Strong communication and collaboration skills
Process improvement mindset and efficiency-driven approach
About the Organization
The organization delivers healthcare technology solutions and expert services designed to simplify complex healthcare operations. Its mission is to create a thriving ecosystem that supports accessible, high-quality, and sustainable healthcare worldwide.
Employees work in a collaborative, inclusive, and innovation-focused environment built on transparency, accountability, and continuous learning.
Diversity, Equity & Inclusion
The organization is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are based solely on qualifications, experience, and business needs.
Employee Benefits & Work Culture
Competitive health and financial benefits
Location-specific perks such as commuter support, employee assistance programs, and wellness initiatives
Tuition reimbursement and employee resource groups
Collaborative workspaces and flexible work arrangements
Opportunities for learning, innovation, and professional growth
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