Job Title: Senior Manager – Training
Location: Hyderabad, India
Job Type: Full-Time
Posted: 30+ Days Ago
Job Requisition ID: R250000010754
About Us:
R1 is a global leader in technology-driven solutions that enhance patient care and optimize financial performance for hospitals, health systems, and medical groups. Leveraging a workforce of over 30,000 revenue cycle professionals worldwide and advanced analytics, AI, intelligent automation, and workflow orchestration, we drive efficiency and innovation in healthcare operations.
In India, our presence spans Delhi NCR, Hyderabad, Bangalore, and Chennai, with over 17,000 employees. We foster an inclusive culture that values each team member, promotes professional growth, and empowers employees to deliver impactful solutions.
Role Overview:
We are seeking an experienced Senior Manager – Training to design, implement, and manage comprehensive training programs across the Healthcare Revenue Cycle Management (RCM) process. This includes billing, cash posting, credit balance management, and AR follow-ups. The role requires strong leadership, instructional design expertise, and the ability to align training with operational and regulatory requirements.
Key Responsibilities:
Develop and maintain training programs and materials tailored to various RCM roles.
Collaborate with subject matter experts (SMEs) to validate training content for accuracy and compliance.
Implement training schedules for new hires and ongoing skill development of existing staff.
Conduct training using diverse formats: classroom, webinars, e-learning modules, workshops, and hands-on sessions.
Assess training effectiveness via evaluations, feedback, and performance metrics; continuously improve programs.
Mentor and coach training staff on instructional techniques, content development, and delivery methods.
Stay updated on industry trends, regulatory changes (HIPAA, Medicare/Medicaid), and healthcare technology advancements, integrating knowledge into programs.
Collaborate with HR and operational leaders to identify training needs, succession planning, and career development paths.
Maintain accurate training records and documentation in compliance with policies and regulatory standards.
Manage onboarding of new clients, ensuring timely delivery of training SOPs, certification processes, and process mapping.
Required Skills and Qualifications:
Experience: 8+ years in training and development, with at least 3–5 years in healthcare RCM training or related roles.
Education: Graduate or Postgraduate in any discipline; advanced certifications in Training & Development preferred.
Expertise in training program design, curriculum development, instructional design tools (Articulate, Storyboarding, Captivate, GoAnimate).
Strong understanding of healthcare billing, cash posting, credit balance, AR follow-ups, and revenue cycle workflows.
Leadership and management skills including team leadership, delegation, decision-making, and conflict resolution.
Proficiency in project management, training applications, learning management systems (LMS), and MS Office (Excel, Word, PowerPoint).
Excellent verbal and written communication skills with the ability to deliver training effectively.
Analytical, problem-solving, and data-driven approach to training and process improvement.
Why Join R1:
Lead and innovate in a dynamic healthcare training environment with global impact.
Contribute to designing programs that enhance employee performance and patient care.
Work in an inclusive, empowering culture that encourages collaboration and professional growth.
Competitive benefits package and opportunities to mentor and develop future leaders.
Learn more at r1rcm.com.
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