Safety Systems Manager, Argus SME
Location: Pune
Employment Type: Full Time
Job Overview
The Safety Systems Manager, Argus SME is responsible for supporting and leading safety system implementation, configuration, migration, maintenance, and operational activities. The role serves as the subject matter expert for Pharmacovigilance (PV) systems, particularly Argus and related safety platforms, providing strategic, technical, and operational leadership while ensuring compliance, quality, and business efficiency.
This position combines technical expertise, people management, project management, vendor management, and stakeholder engagement responsibilities across global pharmacovigilance and safety operations.
Summary of Responsibilities
Safety Systems Management
Serve as the Subject Matter Expert (SME) for safety systems including Argus, ARISg, Veeva, and related pharmacovigilance platforms.
Support safety system implementation, configuration, maintenance, upgrades, and migration activities.
Develop and execute safety system strategies aligned with business objectives and regulatory requirements.
Conduct technical impact assessments and evaluate proposed system changes.
Support system compliance management, periodic evaluations, and enterprise architecture reviews.
Monitor system performance and resolve system-related issues promptly.
Manage system mailbox queries and user support requests.
Maintain operational and technical support for critical safety systems.
Business Analysis & Stakeholder Management
Collaborate with business stakeholders to gather and document user requirements.
Ensure successful delivery of system enhancements and business requirements.
Provide guidance on safety system reporting capabilities, including advanced reporting conditions and Standard MedDRA Queries (SMQs).
Manage stakeholder expectations and maintain strong client relationships.
Coordinate vendor activities and monitor service delivery against contractual obligations.
Support client communications and project governance activities.
Data Migration & Release Management
Lead and support safety system migration projects and associated documentation.
Participate in data migration planning, execution, validation, and reconciliation activities.
Manage end-to-end release management processes for safety systems.
Support change management initiatives associated with system upgrades and releases.
Ensure smooth deployment of system enhancements and new functionality.
Training & User Support
Develop and support system-specific training programs and materials.
Train internal teams and end-users on technical and functional aspects of safety systems.
Provide ongoing guidance and troubleshooting support.
Collaborate with training teams to improve user adoption and system utilization.
Quality, Compliance & Validation
Ensure compliance with applicable pharmacovigilance regulations and company procedures.
Support Computer System Validation (CSV), User Acceptance Testing (UAT), and associated documentation.
Update and maintain departmental SOPs, work instructions, and operational guidelines.
Identify opportunities to improve quality, compliance, and operational efficiency.
Support audits, inspections, and regulatory reviews.
Ensure validated system compliance throughout the system lifecycle.
Project & Resource Management
Lead complex safety system projects including global and multi-study implementations.
Manage project timelines, budgets, risks, and deliverables.
Monitor project quality and resource utilization.
Identify and address project scope changes and resource requirements.
Communicate project status effectively to leadership and stakeholders.
Manage discretionary expenses within approved budgets.
People Management & Leadership
Manage team resources including hiring, onboarding, transfers, contractors, and workforce planning.
Conduct performance management and employee development activities.
Support staff career growth, mentoring, and succession planning.
Provide technical leadership and peer support to team members.
Promote collaboration, innovation, and continuous learning within the team.
Continuous Improvement & Innovation
Drive improvements in programming methodologies, documentation standards, and operational processes.
Share technical expertise through departmental meetings and knowledge-sharing sessions.
Stay current with:
Pharmacovigilance technologies
Safety system best practices
Regulatory requirements
Industry trends
Contribute to departmental growth and strategic initiatives.
Perform additional duties as assigned.
Qualifications (Minimum Required)
Bachelor's Degree in:
Life Sciences
Information Technology
Computer Science
Related Scientific or Technical Discipline
Equivalent experience may be considered in lieu of formal educational qualifications.
Experience working with validated systems and document management platforms.
Strong knowledge of:
Microsoft Office Applications
System Integration Concepts
Change Management Practices
Required Skills
Argus Safety System Expertise
Change Management
Customer Relationship Management (CRM)
Vendor Management
People Management
Stakeholder Management
System Operations Support
Experience (Minimum Required)
Minimum 8 years of experience working with drug safety systems such as:
Oracle Argus Safety
ARISg
Veeva Safety
Experience supporting:
Pharmacovigilance Operations
Safety System Administration
System Implementations
Data Migrations
System Validations
Strong project management experience.
Experience managing technical and operational teams.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Strong attention to detail and quality standards.
Ability to manage multiple priorities and projects simultaneously.
Experience supporting global clients and stakeholders.
Preferred Qualifications
Clinical research or clinical systems background.
Knowledge of SQL programming and database concepts.
Experience with:
Computer System Validation (CSV)
User Acceptance Testing (UAT)
Enterprise Safety System Architecture
Regulatory Submission Support
Advanced reporting and data analytics experience.
Uttar Pradesh :
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Dehradun | Halifax | Nainital | Rishikesh | Roorkee |Delhi :
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Dibrugarh | Diburghar | Guwahati |West Bengal :
Digha | Kolkata | Mukundapur |Goa :
Goa | Panaji | Verna |Bihar :
Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Ranchi |Sikkim :
Rangpo |India :
Remote, India | Siliguri |Illinois :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
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Birmingham |Virginia :
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Boulder | Denver | Westminster |Connecticut :
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Chandler | Kingman | Lake Havasu City | Mesa | Peridot | Phoenix | Surprise | Tempe | Tucson | Yuma |South Carolina :
Charleston |Kansas :
Chengdu | Garden city | Kansas City | Lawrence | McPherson |North Carolina :
Concord | Lumberton | North Carolina |Michigan :
Detroit | Houghton Lake | Macomb | Southfield |North Dakota :
Dickinson |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Kentucky :
Edgewood | Ft MItchell | Louisville | Shelbyville |Arkansas :
Fort Smith |Kington :
Frank Scottile Blvd |Missouri :
Fulton | Milan | St. Louis |United States :
Hawai | kentucky | Sylmar | Woonsocket |Nebraska :
Hebron | Nebraska City |Hawaii :
Hilo | Honolulu |Tennessee :
Knoxville | Memphis | Nashville |Louisiana :
Lake Charles | Shreveport |Nevada :
Las Vegas | Tonopah | Tonopsh | Virginia |New Hampshire :
Lebanon | Macon | Manchester |Portugal :
Lisbon | Oeiras | Portugal |WI :
Madison | Wausau |Republic of Mexico :
Mexico |northeastern :
New Hampshire |Oklahoma :
Oklahoma City |Puerto Rico :
San Juan |Albama :
Tuscaloosa |D.C :
Washington |Delaware :
Wilmington |North Rhine Westphalia :
Aachen | Bielefeld | Bochum | Bonn | Cologne | Dortmund | Duisburg | Dusseldorf | Munster |Munich :
Bavaria |Bavaria :
Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Brandenburg :
Berlin |Baden-Wurttemberg :
Biberach an der Riß | Freiburg | Grenzach | Heidelberg | Karlsruhe | Konstanz | Stuttgart | Tubingen | Ulm |Hesse :
Darmstadt | Marburg |Hessen :
Frankfurt | Harveysburg |Germany :
Germany | GErmany |Lower Saxony :
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Ingelheim am Rhein | Mainz |Schleswig Holstein :
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Mitte |Mecklenburg Vorpommern :
Rostock |Saarland :
Saarbrucken |Switzerland :
Basel | Zurich |Serbia :
Belgrade | Serbia |Hungary :
Budapest |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Belgium :
Wavre |Tipperary :
Ballydine |Cork :
Brinny | Ringaskiddy |Carlow :
Carlow |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Ulster :
Donegal |Meath :
Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
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Beijing |China :
China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
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Australia | Renfrew | Richmond Hill | Uxbridge | Mississauga | North York |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
Heist op den Berg |Flemish Brabant :
Zaventem |South America :
Argentina | Peru |Brazil :
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Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |Italy :
Italy |Lombardy :
Rho |Jakarta :
Jakarta |East Java :
Surabaya |Japan :
Saitama | Japan |Tokyo :
Otemachi |North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
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Remote Korea |Republic of Korea :
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Tel Aviv | Be'Er Sheva | Kfar Saba | Netanya | Yavne |Remote :
Switzerland | Faridabad | Texas | Manipal | Remote - Europe | Riga | Hungary | French | Thailand | Zaragoza | Leinster | Green Way | Belgium | Perth | Tulsa | Melbourne | Milwaukee | Castlebar | Remote - Africa | Victoria | Bountiful | Minnesota | Blue Bell | Slovakia | Hammond | McFarland | Bishop | Ireland | Xzagreb | Lousiana | Springville | Nairobi | Regulatory Labeling Manager (NA and LATAM Only) | Remote - South America (Latin Americal) | Remote - Middle East | Lenexa | Medan |Republic of Colombia :
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Bucharest |Buenos Aires :
Buenos Aires |Republic of Egypt :
Cairo |Mexico :
New Mexico | Ciudad de México |Dubai :
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Kyiv |Lima Region :
Lima |France :
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Midrand | South Africa |Nišava District :
Niš |Bohemia :
Prague |Chile :
Santiago |Bosnia and Herzegovina :
Sarajevo |Singapore :
Singapore |Sofia City :
Sofia |Sweden :
Sweden |Taipei :
Taipei |Mazovia :
Warsaw |