RWS Commercial Business Operations Head (Operational Effectiveness) – Director/Senior Director
Location: Reading, United Kingdom (Hybrid)
Job ID: R1495441
Work Mode: Full-Time
Eligible Locations: Europe or USA
Job Summary:
IQVIA is hiring a Director/Senior Director – RWS Commercial Business Operations Head (Operational Effectiveness) to lead key commercial operations across its Real World Solutions (RWS) division. This strategic leadership role will be responsible for driving operational excellence through data-driven initiatives, pricing strategies, sales analytics, and business process optimization. The ideal candidate will possess strong commercial acumen, experience in CRO/pharma, and a proven track record in scaling operational efficiency and EBITDA performance.
Key Responsibilities:
Lead the RWS GBU Commercial Business Office including Commercial & Sales Operations and the RWS Pricing team
Drive analytics, reporting, insights, and commercial recommendations to improve win rates, top-line revenue, and EBITDA
Implement pricing tools, strategies, and models to support operational and sales teams
Collaborate with Sales and Finance on sales forecasting, pipeline analysis, backlog alignment, and financial planning
Manage strategic operational workstreams such as global RWS contracting, proposal triage process, and delivery strategy
Champion RWS Operational Effectiveness projects including Lean and process reengineering initiatives
Lead cross-functional business optimization initiatives that support IQVIA’s growth and ROI targets
Own pricing tool strategy (e.g., UPT, CIP, POP, CPQ), driving improvements in Gross Margin and customer rate cards
Represent the Commercial Business Office in executive presentations and RWS Business Reviews
Provide coaching and leadership to operational staff, develop teams, and oversee human resource functions
Qualifications & Experience:
Bachelor's degree in Business, Life Sciences, or a related field
Minimum 7 years of relevant experience including 5 years in the CRO/pharma industry
Prior experience in commercial strategy, sales operations, pricing, or analytics preferred
Expertise in managing cross-functional teams, business transformation, and change management
Strong executive presence with the ability to present to senior stakeholders and leadership
Experience with business tools and enterprise pricing platforms is highly desirable
Analytical, data-savvy, and metrics-driven with operational insight
Must have right to work in the country of application
Estimated Salary (UK Range): £120,000 – £160,000 per annum (varies based on seniority and location)
Why Join IQVIA:
Be part of a global leader in data science and healthcare innovation, where you can shape the future of medical advancements and operational impact. IQVIA offers a dynamic work environment, career progression, and the opportunity to drive transformational change in healthcare delivery.
Apply now and reimagine healthcare with IQVIA.
Visit: https://jobs.iqvia.com
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