🧠 Position Title:
Clinical Call Center Representative – Dallas, TX
🌍 Location:
Dallas, Texas
🧩 Category:
Clinical
🆔 Job ID:
254880
🎯 Job Overview:
Fortrea is hiring Call Center Representatives to recruit volunteer participants for Phase 1 normal healthy volunteer studies.
Positions are available as full-time, part-time, and on-call.
Training: On-site in the Dallas clinic, 4 weeks, Monday–Friday, 8:00 AM–5:00 PM CDT.
The role involves handling inquiries, scheduling screenings, and maintaining accurate participant records.
💼 Key Responsibilities:
🔹 Participant Communication & Recruitment
Receive and place calls to potential study participants.
Communicate study information clearly and accurately.
Phone screen participants according to provided scripts.
Schedule and confirm screening appointments for qualified participants.
Respond to participant inquiries via the Fortrea CRU email account, as needed.
🔹 Data Management & Coordination
Enter medical history and demographic information into a computerized database.
Liaise with the screening department to coordinate participant information.
Make recommendations for process improvement.
🔹 Additional Responsibilities
Perform other duties as assigned by management.
🎓 Qualifications:
Education: USA High School Diploma or equivalent.
Experience: 1–2 years in customer service or call center environment.
Knowledge of medical terminology preferred.
⚡ Work Environment & Physical Demands:
Regularly required to sit for extended periods.
Must work flexible schedules, including evenings and weekends.
Bilingual in Spanish is a plus.
Must have excellent communication and computer skills.
⚖️ EEO & Accommodations:
Learn more about our Equal Employment Opportunity (EEO) and Accommodations policy [here].
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