Remote Process Quality Analyst – Healthcare Quality | EVERSANA
Job Summary:
EVERSANA is seeking a Process Quality Analyst to support quality assurance and process improvement initiatives across client-facing healthcare services. This remote, full-time position offers a competitive salary between $67,500 and $94,000. Ideal for professionals with at least 5 years of experience in the healthcare industry and expertise in Lean, Six Sigma, and call center quality, this role is pivotal in maintaining operational excellence and enhancing patient-focused service delivery.
Key Responsibilities:
Conduct daily call monitoring and internal process audits
Identify, investigate, and resolve non-conformities via CAPA
Audit client SLAs, track errors, and recommend corrective coaching
Assist in creating SOPs, quality policies, and key documentation
Lead and track quality improvement initiatives (2 per quarter minimum)
Deliver quality and compliance training including HIPAA and AE protocols
Perform KPI tracking and CSAT analysis to support service excellence
Collaborate across departments to resolve process issues and implement changes
Participate in process mapping for new and modified procedures
Required Skills & Qualifications:
Minimum 5 years' experience in healthcare or pharma process improvement
2–3 years' experience managing Lean/Six Sigma quality initiatives
Experience in call center operations and service-level auditing
Strong analytical, critical thinking, and project management skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Bachelor’s degree in Quality, Business Management, or equivalent
Familiarity with CAPA, CSAT, KPIs, and quality frameworks
Preferred: Experience with ACTICS Salesforce; pharma background
Perks & Benefits:
Competitive salary: $67,500 – $94,000
Fully remote work environment
Lead impactful healthcare quality initiatives
Opportunity to drive operational excellence in a global life sciences company
Inclusive, diverse workplace culture
Access to professional growth and training programs
Comprehensive benefits package (details at eversana.com/careers)
About EVERSANA:
EVERSANA is a leading global provider of next-generation commercialization services to the life sciences industry. Serving over 650 clients, from biotech innovators to top pharmaceutical firms, EVERSANA supports market access, patient support, compliance, and medical solutions with a mission to create a healthier world.
Work Mode: Remote
Job Type: Full-time
Experience Level: Mid-level (5+ years)
Salary Range: $67,500 – $94,000 (USD)
Apply now to take ownership of quality processes and lead improvement initiatives that directly impact patient care and client success. Shape the future of healthcare quality at EVERSANA.
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