Process Executive-Cdm/Pv

2+ years

Not Disclosed

Kolkata

10 March 9, 2025

Job Description

Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Process Executive - CDM/PV
Employer: Cognizant
Location: Not Specified
Experience: 0 to 3 years
Work Model: Hybrid (Rotational Shifts)
Travel Requirement: None

Job Summary:

Cognizant is seeking a dedicated Process Executive - CDM/PV to join our team. The ideal candidate will have strong technical skills in MS Excel, along with experience in customer management and complaint management. This role requires adaptability to rotational shifts in a hybrid work model and focuses on ensuring efficient process execution and customer satisfaction.

Responsibilities:

Manage and execute daily operational tasks using MS Excel to ensure data accuracy and efficiency.
Oversee customer management processes, ensuring all interactions are handled professionally and promptly.
Provide support in complaint management, addressing and resolving customer issues effectively.
Collaborate with team members to streamline processes and improve overall workflow.
Monitor and report on key performance indicators (KPIs) to track progress and identify areas for improvement.
Assist in the development and implementation of process improvements to enhance operational efficiency.
Ensure compliance with company policies and industry regulations in all tasks performed.
Participate in training sessions to stay updated on the latest tools and techniques in process execution.
Communicate effectively with internal and external stakeholders to ensure alignment on project goals.
Utilize MS Excel to analyze data and generate reports for management review.
Adapt to rotational shifts and a hybrid work model to meet business needs.

Qualifications:

Must have strong technical skills in MS Excel for data management and analysis.
Nice to have experience in customer management to ensure high levels of satisfaction.
Nice to have experience in complaint management to resolve customer issues effectively.
Must be able to work in a hybrid model with rotational shifts.
Must possess excellent communication skills to interact with stakeholders.
Must be detail-oriented and able to manage multiple tasks simultaneously.

Certifications Required:

MS Excel Certification
Customer Service Certification

The Cognizant Community:

At Cognizant, we value collaboration, innovation, and inclusion. Our global workforce of 350,000+ professionals is committed to making a meaningful impact. We offer an environment where individuals can grow, build careers, and drive digital transformation.

About Cognizant:

Cognizant is a leading professional services company transforming businesses through digital innovation. With a consultative industry-focused approach, we help clients enhance efficiency and stay ahead in the digital era. Headquartered in the U.S., Cognizant is part of the NASDAQ-100 and recognized as one of Forbes World’s Best Employers 2024. Learn more at www.cognizant.com.

Our Commitment to Diversity & Inclusion:

Cognizant is an equal opportunity employer, fostering an inclusive workplace where everyone is valued. We do not discriminate based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other legally protected characteristic.

If you require reasonable accommodation due to a disability, please email CareersNA2@cognizant.com with your request and contact details.

Disclaimer:

Compensation details are accurate as of the posting date and may be subject to change. Candidates may be required to attend interviews in person or via video conference and present state or government-issued ID during the interview process.

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Process Executive-Cdm/Pv

Job Description

Job Summary:

Responsibilities:

Qualifications:

Certifications Required:

The Cognizant Community:

About Cognizant:

Our Commitment to Diversity & Inclusion:

Disclaimer:

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