Job description
Role Name - Care Coordinator
Title - Executive/Senior Executive
Department - Administration
Brief Role Description:
One of Leading company is in the process of setting up a strategic team tasked with bringing healthcare closer to patients. The initiative involves setting up primary and secondary care services that are easily accessible to patients and are supported by hyper-responsive processes built to keep patient needs and satisfaction at the center of focus. The initiative aims to bridge the gap between Healths in-hospital offering and patients everyday healthcare needs and provide patients access to a continuum of care tailored to their own specific healthcare needs.
The primary role of the Patient Care Coordinator is to deliver Care by coordinating between patients on the providers daily schedule and by proactive interventions.
- Will act as a conduit for the transmission of information between providers and Customers.
- Will coordinate with Medical and Support services for all Customers.
- Will facilitate information flow and referral services for customers to address their medical
and psychosocial needs.
Key Responsibilities:
- Facilitate care by coordinating with the customers for visits and future healthcare needs and ensure that proper care is provided to each customer as required.
- Handle calls from customers. Resolve the reason for the call or route it to the respective department as required in a timely manner.
- Provide an effective communication link between customers and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
- Support in the medication refill process. Ensure that information goes when and where it is needed.
- Coordination with clinical and non-clinical support services (Laboratory, OT, Admission, Billing, House Keeping, Pharmacy) to facilitate Care.
- Ensure that all customers are tracked, and data entered into the systems for follow-up and reporting.
- Coordinate with the medical staff to ensure that case management services are provided to customers with complex medical and/or psychosocial problems.
- Work with the medical staff to develop, implement and carry out improvement programs.
- Act proactively in the quality improvement program.
- Perform other duties as assigned by relevant authorities.
Preferred candidate profile :
- Proficiency in verbal communication English and Kannada/Hindi. Any local Language proficiency is an added advantage.
- Qualification Graduate/Postgraduate.
- Experience 0 to 2 Years.
- Demonstrated ability to work effectively in a team environment.
- Demonstrated problem-solving skills in a complex environment.
- Demonstrated effective interpersonal relations and customer service skills.
- Good organizational and time management skills.
- Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management. Role & responsibilities
Perks and benefits:
- Health Insurance.
- Life Insurance
- Incentives.
Role: Other Hospital Staff - Other
Industry Type: Medical Services / Hospital
Department: Healthcare & Life Sciences
Employment Type: Full Time, Permanent
Role Category: Other Hospital Staff
Education
UG: Any Graduate
About company
VidPro is a Staffing Agency, based in Bangalore catering to the requirements in Technology, e-Commerce, Digital Advertising services in India. We are Indias premier recruitment consulting company and enable startups and emerging companies to hire efficiently by offering end-to-end recruitment solutions. We provide manpower for some of the start-up / mid-size companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting/interviewing and retaining Junior/Middle & Top Management professionals.
Company Info
Address:No 318, Ground Floor, 5th cross, OMBR Layout, Banaswadi, Bengaluru, Karnataka 560043
