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    Multilingual Medical Information Specialist - Dutch

    Propharma
    0-2 years
    Not Disclosed
    Germany United Kingdom
    10 Jan. 13, 2025
    Job Description
    Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Multilingual Medical Information Specialist

    Location: Fully Remote (UK)
    Languages Required: Dutch and English (C1 level)
    Company: ProPharma Group

    About ProPharma Group

    For over 20 years, ProPharma has been at the forefront of improving health and wellness by providing essential expertise to biotech, medical device, and pharmaceutical organizations. ProPharma, the world’s largest RCO (Research Consulting Organization), partners with clients to navigate the complete product lifecycle, helping accelerate drug and device development. With specialized knowledge in regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology, ProPharma delivers customized consulting solutions for high-profile programs.

    Role Overview

    As a Multilingual Medical Information Specialist, you will provide high-quality medical information services via phone and email, handling inquiries from patients and healthcare professionals about designated products. The role requires fluency in Dutch and English at a C1 level and involves translating documents between both languages, logging inquiries, and ensuring compliance with industry standards and client-specific requirements. This is a full-time remote role based in the UK.

    Key Responsibilities

    • Answer Inquiries: Respond to technical questions via phone, email, letter, and fax regarding designated products in an accurate and professional manner.
    • Adverse Event Handling: Recognize and report adverse events and defective product reports following ProPharma SOPs and Working Practices.
    • Translation: Translate medical information documents between English and Dutch, ensuring accuracy and high-quality standards.
    • Medical Correspondence: Use standard responses to prepare medical information correspondence or liaise with the Medical Information Support Services (MISS) team for additional requests.
    • Data Entry and Logging: Log all inquiries comprehensively and accurately in client databases.
    • Compliance and Confidentiality: Ensure compliance with data privacy regulations and legal requirements in the pharmaceutical industry.
    • Quality Assurance: Perform quality checks on Adverse Events, Product Quality Complaints, and other correspondence to ensure accuracy.

    Required Qualifications

    • Education: A completed Pharmacy or Life Science degree.
    • Languages: Native or C1-level proficiency in Dutch and fluency in English.
    • Experience:
      • Previous experience in a call center environment (preferred).
      • Strong translation skills between English and Dutch.
      • Familiarity with medical information processes in the pharmaceutical industry is an advantage, but not essential.
    • Skills:
      • Excellent phone manner.
      • Ability to manage a busy workload and prioritize effectively.
      • High attention to detail and ability to work independently.
      • Strong computer skills, including Microsoft Office, Adobe Acrobat, and the ability to learn new database systems.

    Why ProPharma?

    ProPharma values diversity and fosters an environment where every individual is encouraged to bring their authentic self to work. As an Equal Opportunity Employer, ProPharma supports an inclusive workplace and encourages innovation, collaboration, and entrepreneurship.

    Additional Information

    • Location: Fully remote role across the UK.
    • Note: ProPharma does not accept unsolicited resumes from recruiters or third parties. Please refrain from contacting anyone regarding this posting.

    If you're looking for a rewarding career in the pharmaceutical industry and are fluent in Dutch and English, this could be the ideal role for you!

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