Multilingual Medical Information Specialist (English–Spanish)
Location: Mexico (Remote / Home-Based)
Employment Type: Full-Time
Job Requisition ID: JR 8948
Industry: Pharmaceuticals | Medical Information | Pharmacovigilance
About ProPharma
ProPharma is a global life sciences consulting organization with over 20 years of experience supporting pharmaceutical, biotechnology, and medical device companies across the entire product lifecycle. Through its integrated advise–build–operate model, ProPharma delivers regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology solutions that accelerate innovation and ensure regulatory excellence worldwide.
Position Overview
ProPharma is seeking a Multilingual Medical Information Specialist (MMIS) to join its global Medical Information Contact Center. This role is responsible for delivering accurate, compliant, and timely medical and safety information to healthcare professionals, consumers, and external stakeholders on behalf of pharmaceutical clients.
This position must be based in Mexico, and candidates must be fluent in both English and Spanish to be considered.
Key Responsibilities
Medical Information Service Delivery
Respond to unsolicited medical and safety information inquiries from healthcare professionals and consumers via telephone, email, web portals, letters, and scientific meetings.
Provide labeled and unlabeled medical information responses in accordance with regulatory requirements, industry standards, and client-specific policies.
Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product quality complaints in compliance with global pharmacovigilance regulations and internal SOPs.
Translate medical information content between English and Spanish, delivering responses verbally and in writing as required.
Develop and deliver custom medical information responses using approved product labeling, standard response documents, and peer-reviewed literature.
Ensure all inquiries and deliverables meet defined timelines as outlined in ProPharma SOPs and client Working Practices.
Log all inquiries accurately and comprehensively in medical inquiry handling systems.
Quality & Compliance
Perform quality checks on adverse event reports, product complaints, medical correspondence, and inquiry documentation.
Review and quality-check translations in line with approved translation SOPs.
Maintain compliance with data privacy, confidentiality, and pharmacovigilance regulations at all times.
Operational Support
Participate in after-hours medical information coverage on a rotational basis as per business requirements.
Adhere to company health, safety, and data protection policies.
Support additional activities as assigned by management.
Required Qualifications
Education
Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Nursing, or a related scientific discipline.
Language Requirements
Native or mother-tongue proficiency in Spanish.
Full professional fluency in English (spoken and written).
Experience
Minimum 2–4 years of experience in medical information, pharmacovigilance, call center medical services, or a regulated pharmaceutical or healthcare environment.
Experience handling adverse events, product complaints, or safety reporting is strongly preferred.
Prior experience translating medical or scientific content between English and Spanish is required.
Skills & Competencies
Strong knowledge of medical terminology, pharmacology, pathophysiology, and pharmaceutical regulations.
Excellent written and verbal communication skills with professional telephone etiquette and strong customer service orientation.
Proven translation and proofreading skills in medical/scientific content.
High attention to detail with the ability to multitask under strict timelines.
Strong analytical thinking, critical reasoning, and problem-solving abilities.
Proficiency in Microsoft Office, Adobe Acrobat, and document management systems.
Ability to quickly learn inquiry handling and safety reporting systems.
Self-motivated, proactive, and capable of working independently and within a global team environment.
Work Authorization & Location
Candidates must be legally authorized to work in Mexico.
This role is remote, with expectations to collaborate across global teams.
Diversity & Equal Opportunity
ProPharma is committed to diversity, equity, and inclusion. We provide an environment where individuals from all backgrounds are empowered to contribute, grow, and succeed. All qualified applicants will receive equal consideration for employment.
Application Process
All applications are reviewed directly by ProPharma’s recruitment team. Every applicant will receive communication regarding their application outcome.
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