Job Title:
Medical Information Specialist
Job Details:
Job Requisition ID: JR 8012
Location: India
Job Type: Full-Time
Posted On: 2 Days Ago
Application Method: Apply via company job portal
About ProPharma:
For over 20 years, ProPharma has partnered with biotech, pharmaceutical, and medical device companies to advance scientific breakthroughs. Through an advise-build-operate model, ProPharma offers customizable consulting services across:
Regulatory Sciences
Clinical Research Solutions
Quality & Compliance
Pharmacovigilance
Medical Information
R&D Technology
Our mission is to improve patient health by accelerating and de-risking drug and device development programs.
Position Overview:
As a Medical Information Specialist (MIS), you will be part of the ProPharma Medical Information Contact Center, delivering accurate, compliant, and professional medical and safety information on behalf of pharmaceutical clients. You will follow all industry regulations and ProPharma/client-specific guidelines related to adverse event reporting, product complaints, and special situation documentation.
Key Responsibilities:
1. Medical Information Service Delivery
Respond to unsolicited inquiries (phone, email, letter, fax, website, or scientific meetings) from healthcare professionals, patients, and other stakeholders.
Provide accurate responses using:
Approved product labeling
Company standard responses
Scientific literature and validated data sources
Accurately document:
Adverse Events (AEs)
Product Quality Complaints (PQCs)
Special Situation Events (SSEs)
Pregnancy Reports
Meet deadlines as per ProPharma SOPs and client Working Practices (WPs).
Assist in writing custom medical information responses when needed.
Log all inquiries into the Inquiry Handling System accurately and in a timely manner.
2. Quality Assurance
Perform quality checks on:
AE and PQC reports
Medical correspondence
Data logged into the inquiry handling systems
Ensure all work meets high standards for clarity, compliance, and accuracy.
3. General Responsibilities
Participate in after-hours coverage rotation as required.
Adhere to data privacy laws and ProPharma confidentiality policies.
Comply with ProPharma’s health and safety standards.
Complete additional tasks as assigned by management.
Required Qualifications:
Education:
Degree in Life Sciences, Pharmacy, or Nursing (RN/BS/BA/MS)
Language & Communication:
Proficient in English (verbal and written)
Fluent and grammatically correct writing in the target language (role-dependent)
Strong professional communication skills (verbal, written, customer service)
Technical & Industry Skills:
Working knowledge of:
Medical terminology
Pathophysiology
Pharmacology
Regulatory and industry standards
Familiarity with:
Microsoft Office Suite
Adobe Acrobat
Document Management Systems
Ability to quickly learn and use inquiry handling databases
Interpersonal & Cognitive Abilities:
Strong critical thinking, analytical, and verbal reasoning skills
Attention to detail; ability to multitask under time constraints
Proactive problem solver with a willingness to take initiative
Capable of working independently and in a team
Receptive to feedback and able to take responsibility for deliverables
Preferred Qualities:
Demonstrates initiative and drive
Willing to take on additional responsibilities/projects
Self-motivated and goal-oriented
Workplace Culture & DEI:
ProPharma is committed to fostering an inclusive, safe, and empowering workplace. We celebrate diversity and encourage every employee to bring their authentic self to work.
“With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.”
Note to Recruiters:
ProPharma Group does not accept unsolicited resumes from recruiters or third parties.
Please refrain from making phone calls or sending emails regarding this posting.
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