Medical Information And Adverse Event Intake Specialist With Danish Language

1-2 years

Not Disclosed

Oeiras Remote

10 Jan. 21, 2025

Job Description

Job Type: Full Time Remote Education: B.Sc, M.Sc, B.Pharm, M.Pharm and LifeScience Graduates Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information and Adverse Event Intake Specialist (Danish and English Language)
Employer: IQVIA
Location: Oeiras (Home-Based/Hybrid/Office-Based)
Start Date: 20th January 2025
Closing Date: 19th February 2025

Company Overview:

IQVIA’s Safety Operations team is essential in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide. The team operates across global "safety hubs" in locations including Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. IQVIA offers a collaborative and diverse environment, providing clear career advancement opportunities for its employees.

Job Summary:

The Medical Information and Adverse Event Intake Specialist will play a crucial role in patient safety, providing direct support to healthcare professionals (HCPs) and patients. This role involves processing safety and product quality information to help optimize the safety profiles of pharmaceutical products. The role is highly visible and integral to IQVIA’s core goal of patient safety. The position can be conducted as home-based, hybrid, or office-based, depending on your preference.

Key Responsibilities:

Phone Support: Provide phone assistance to healthcare professionals and consumers concerning adverse events, product quality complaints, medical inquiries, product support, and other related needs (excluding commercial sales support).
Data Processing: Process lifecycle safety data, enter data into safety databases, code medical terminology, generate queries related to cases, perform quality control, and drive case closures.
Documentation: Receive and document incoming safety data from investigative sites or other sources via phone calls and emails.
Team Collaboration: Foster a positive, collaborative team environment, lead by example, and provide training and mentoring for less experienced team members.
Feedback & Reporting: Provide regular updates to operations team managers and Customer Delivery Managers (CDM) on project metrics, challenges, and performance.
Project Liaison: Proactively identify and resolve issues with the Project Manager, provide technical support, prepare reports and metrics, and identify any changes in the Statement of Work (SOW). Manage client requests.
Training & Process Improvement: Participate in training sessions related to lifecycle safety processes, contribute to the implementation of new initiatives, and work towards identifying and implementing process efficiencies.

Minimum Required Education and Experience:

Education: Bachelor’s Degree in Life Sciences.
Language Skills: Fluency in both English (minimum C1) and Danish (minimum C2/native level). Knowledge of Norwegian is a plus.
Experience: Experience in lifecycle safety (pharmacovigilance, medical information, safety publishing, risk management, etc.) is an asset.
Attention to Detail: Strong focus on accuracy and high-quality standards in work.
Organizational Skills: Ability to manage multiple projects effectively, stay organized, and prioritize tasks in a fast-paced environment.
Time Management: Strong time management skills to handle competing priorities efficiently.

About IQVIA:

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company’s mission is to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and overall public health.

Diversity & Inclusion:

At IQVIA, diversity, inclusion, and belonging are core to their mission of accelerating innovation for a healthier world. The company values diverse perspectives and ensures all employees have the opportunity to contribute meaningfully to smarter healthcare solutions.

Additional Information:

Visa Sponsorship: This role is not available for UK visa sponsorship.
Application Deadline: 19th February 2025

For more information about IQVIA, visit IQVIA Careers.

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Medical Information And Adverse Event Intake Specialist With Danish Language

Job Description

Company Overview:

Job Summary:

Key Responsibilities:

Minimum Required Education and Experience:

About IQVIA:

Diversity & Inclusion:

Additional Information:

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