Medical Contact Center Associate II – French Speaker
Job Category: Clinical / Pharmacovigilance
Job ID: 254713
Work Mode: Remote / Global Delivery Model
Shift: 24×7 Rotational Shifts
Locations: Multiple Global Locations
Job Overview
We are seeking a Medical Contact Center Associate II (French Speaker) to support global pharmacovigilance and medical information services. This role involves responding to medical information requests, handling product quality complaints, and processing adverse event reports in compliance with global regulatory requirements.
The ideal candidate will have hands-on safety experience, strong communication skills in French and English, and the ability to work effectively in a fast-paced, regulated healthcare environment.
Key Responsibilities
Respond to medical information inquiries, product quality complaints, and general queries in French via telephone, email, fax, and digital platforms
Receive, document, and report Adverse Drug Reactions (ADR/AE/SAE) within regulatory timelines in accordance with internal SOPs and global regulations
Execute pharmacovigilance data management activities, including call intake, case documentation, peer review, and case follow-up
Perform quality checks and support ongoing QC and compliance activities across defined safety processes
Track operational metrics and reconcile safety data from multiple sources
Develop, update, and maintain training materials aligned with procedural, system, and regulatory updates
Conduct training sessions and assess training effectiveness when required
Maintain ownership and accountability for data accuracy, completeness, and quality
Support additional operational and compliance activities as assigned by management
Required Qualifications
Education & Experience (Any One of the Following)
Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Medical Sciences, or related field with 2–3 years of pharmacovigilance/safety experience
BS/BA with 2–3 years of safety experience
MA/MS or PharmD with 1–2 years of safety experience
Associate degree with 4–5 years of relevant pharmaceutical or CRO experience, including at least 2 years of safety experience
Non-degree candidates with 5–6 years of relevant industry experience, including 2+ years of safety experience
Equivalent and relevant experience may be considered in lieu of formal education.
Safety Experience Requirements
Safety experience must include:
Processing AE/SAE cases
Narrative writing and case follow-up
Query management
Working within safety databases
Regulatory safety submissions
Preferred Qualifications
Prior experience in medical contact center or call center operations
Strong understanding of pharmacovigilance regulations, ICH-GCP guidelines, and global safety reporting standards
Ability to analyze, synthesize, and communicate medical information effectively
Technical proficiency in Microsoft Office applications
High attention to detail with strong quality orientation
Ability to work independently with moderate supervision
Strong team collaboration skills
Language Requirements
French: Fluent verbal and written proficiency (C-level preferred)
English: Fluent verbal and written communication
Work Environment
Remote / Home-based role
Requires availability for 24×7 rotational shifts
Ability to manage inbound and outbound medical calls professionally
Why Join This Role
This position offers global exposure in pharmacovigilance and medical information services, allowing professionals to contribute directly to patient safety and regulatory compliance. You will work in a collaborative, quality-driven environment supporting life sciences innovation worldwide.
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