Medical Contact Center Assistant I

3+ years

Preferred by Comapny

Manila

12 Nov. 25, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information Specialist
Location: Manila, Philippines
Time Type: Full-Time

About Fortrea

Fortrea is a global leader in clinical research, offering pharmaceutical, biotechnology, and medical device companies cutting-edge clinical development solutions. With operations in over 90 countries, we are dedicated to improving patient care by delivering innovative therapies through scientific rigor and technology.

Position Overview

We are looking for a Medical Information Specialist to join our Manila-based team. In this role, you will handle medical information queries, manage product quality complaints, and process adverse drug reaction reports. As part of Fortrea’s global mission, your contributions will directly support the development of life-changing therapies and improve patient outcomes.

Key Responsibilities

Respond to medical information queries, product quality complaints, and general inquiries via phone, email, fax, or other communication methods.
Record, report, and manage adverse drug reaction data in compliance with regulations and internal SOPs.
Perform drug safety data management tasks, including call intake, dialogue documentation, peer review, and case follow-ups.
Track, reconcile, and quality-check various types of data and metrics.
Assist with training activities and ensure adherence to defined process steps.
Maintain accountability for the quality and accuracy of processed data.
Support additional tasks and responsibilities as assigned.

Qualifications

Educational Background:
- Bachelor’s degree in healthcare-related fields (e.g., Nursing, Pharmacy, Medical Technology, Physical Therapy, Radiologic Technology).
Experience:
- 0 to 6 months of call center experience (entry-level candidates are welcome).
Skills and Attributes:
- Strong communication skills for interacting with internal and external stakeholders.
- Detail-oriented with the ability to manage and process data accurately.
- Problem-solving mindset and ability to adapt to dynamic environments.

Why Join Fortrea?

Fortrea offers a collaborative and innovative workspace where you can:

Contribute to the advancement of global healthcare.
Gain professional growth in clinical research and drug safety processes.
Be part of a diverse and inclusive workforce.

What We Offer

Competitive compensation and benefits.
Comprehensive training programs to enhance your skills.
A supportive and growth-oriented work environment.

How to Apply

Visit www.fortrea.com for more details and to submit your application. Reference job requisition ID: 2444822.

Contact: For further inquiries, please reach out via the application portal.

Fortrea is proud to be an Equal Opportunity Employer. We are committed to diversity, inclusion, and non-discrimination. For details on our data collection practices, review our Privacy Statement.

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Medical Contact Center Assistant I

Job Description

About Fortrea

Position Overview

Key Responsibilities

Qualifications

Why Join Fortrea?

What We Offer

How to Apply

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