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Line Manager, Fsp 360 (Sponsor Dedicated) France

0-2 years
Not Disclosed
10 Oct. 10, 2025
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Line Manager, FSP 360 (Sponsor Dedicated) – France

Updated: Yesterday
Location: FRA-Remote
Job ID: 25101548


Company Overview

Syneos Health® is a fully integrated biopharmaceutical solutions organization focused on accelerating customer success. We translate clinical, medical affairs, and commercial insights into outcomes that address modern market needs.

Our Clinical Development model centers on patients and customers while simplifying processes to make Syneos Health efficient and employee-friendly.

WORK HERE MATTERS EVERYWHERE


Why Syneos Health

  • Career growth through training, mentorship, and professional development

  • Supportive and engaged line management

  • Inclusive Total Self culture promoting authenticity

  • Diversity of thought and perspectives fostering belonging


Role Overview

The Line Manager, FSP 360 (Sponsor Dedicated) will lead multifunctional team members in France, ensuring exceptional customer delivery, business impact, and people leadership. This role acts as a Syneos Health ambassador and maintains strong internal and external stakeholder relationships.


Key Responsibilities

1. Customer Delivery and Success

  • Manage day-to-day service delivery for team members, ensuring adherence to KPIs

  • Build collaborative, trusting relationships with customer points of contact (PoCs)

  • Monitor and manage resource availability; resolve conflicts and support contingency plans

  • Solicit customer feedback for continuous improvement

  • Communicate and escalate customer issues effectively

  • Ensure compliance with SOPs/WIs, federal/local guidelines, and ICH GCPs

  • Conduct oversight visits for Clinical Research Associates if required

  • Maintain system updates and adherence to relevant procedures

2. Business Impact

  • Discuss and anticipate resource needs with customers, driving local growth

  • Make data-driven decisions to improve team and business unit performance

  • Share best practices and lessons learned across the business unit

  • Drive revenue through talent acquisition, placement, and retention

  • Assess and assign talent to projects based on competencies, margin, and customer needs

  • Participate in FSP360 account meetings, regional management team meetings, and Town Halls

3. People Leadership

  • Provide line management for FSP360 team members

  • Manage performance through goal setting, mid-year reviews, year-end evaluations, and performance improvement plans

  • Ensure team compliance with training requirements and maintain training records

  • Oversee administrative tasks such as HR processes, timecards, and expense reports

  • Assign project work, review workload, and optimize utilization

  • Support professional development through coaching and delegation

  • Promote engagement, retention, and accountability within the team

  • Advocate diversity, equity, and inclusion; model inclusive behavior and manage bias


Qualifications

  • Proven experience in team leadership and line management

  • Strong interpersonal and communication skills

  • Ability to manage multifunctional teams, deliver on KPIs, and maintain compliance

  • Experience in resource planning and project management

  • Knowledge of clinical research and FSP operating models is advantageous

  • Commitment to continuous improvement, diversity, and employee development


Company Highlights

  • Worked with 94% of Novel FDA Approved Drugs and 95% of EMA Authorized Products over the past 5 years

  • Supported 200+ studies across 73,000 sites and 675,000+ trial patients

  • Encourages initiative and challenges the status quo in a fast-paced environment

Learn more: Syneos Health


Summary

Responsible for leading FSP360 multifunctional teams in France, ensuring customer satisfaction, business growth, and team performance. Acts as a Syneos Health ambassador and maintains strong engagement with internal and external stakeholders. Directly supervises FSP360 staff and oversees project deliverables.

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