Level2 Bilingual Lifestyle Coach (Remote – United States)
Location: Houston, Texas (Remote Eligible)
Category: Medical and Clinical Operations
Requisition ID: 2321772
Level2, a digital health division of UnitedHealthcare, is seeking a Bilingual Lifestyle Coach to support individuals living with Type 2 Diabetes through virtual, personalized coaching. This role is fully remote and offers nationwide flexibility for qualified candidates.
Level2 integrates clinical expertise, advanced technology, and behavioral coaching to empower members to improve their health outcomes and achieve lasting lifestyle changes.
About Level2
Level2 delivers a data-driven diabetes improvement program focused on:
Continuous Glucose Monitoring (CGM) for real-time insights
Personalized lifestyle recommendations informed by CGM trends
Integrated virtual care from clinicians, nurses, dietitians, and coaches
A digital platform for daily guidance, communication, and progress tracking
Goals including improved A1C, reduced medication dependency, and sustainable wellness
Lifestyle Coaches are the primary contact for participants and are responsible for member engagement, behavior change support, and coordination with dietitians, nurses, and clinical providers.
Role Overview
The Bilingual Lifestyle Coach manages a caseload of approximately 450 active participants, delivering structured coaching sessions via telephone, chat, and virtual group formats. This position requires strong communication skills, a motivational coaching style, and the ability to drive measurable behavior-change outcomes.
Remote work flexibility is available for candidates located within the United States.
Key Responsibilities
Conduct structured coaching sessions through phone, chat, and group channels.
Personalize coaching based on Time in Range (TIR), Stage of Change, and program progression.
Apply motivational interviewing and evidence-based behavior change principles.
Assist members in identifying strengths, barriers, and available resources.
Guide members in setting measurable, realistic lifestyle and health goals.
Deliver 15–30 minute telephonic coaching sessions using science-backed guidance.
Collaborate with Registered Dietitians, Nurses, and Providers for integrated care.
Maintain high-quality documentation and meet productivity requirements.
Work Schedule Requirement:
Monday–Friday
Three days per week: 8:00 AM – 5:00 PM CST
Two days per week: 11:00 AM – 7:00 PM CST
Required Qualifications
National Board Certified Health and Wellness Coach (NBC-HWC) or actively pursuing certification.
Minimum 1 year of coaching or behavior-change experience with proven member outcomes.
Experience delivering virtual coaching (telephonic, chat, or video-based).
Experience working within HIPAA-regulated healthcare environments.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong written and verbal communication skills.
Bilingual proficiency in Spanish and English.
Preferred Qualifications
Bachelor’s degree or higher in a related field.
Additional certifications in health, wellness, nutrition, or behavior change.
Professional background in health coaching, wellness, or chronic disease management.
Experience Required (Summary for Job Portal)
1+ years of proven coaching and behavior-change work
Experience supporting individuals with chronic conditions, ideally diabetes
Experience delivering virtual coaching sessions
Familiarity with HIPAA compliance
Bilingual communication experience (Spanish required)
Compensation and Benefits
Compensation varies by experience, education, certifications, and location.
Hourly Range:
$23.41 – $41.83 (based on full-time employment)
Benefits include:
Comprehensive medical, dental, and vision coverage
Incentive and recognition programs
Employee stock purchase and 401(k) options
Paid Time Off and paid holidays
Education reimbursement
Employee assistance programs and additional voluntary benefits
All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer and considers qualified applicants without regard to protected characteristics. All candidates must pass a pre-employment drug screening.
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