Job Title: Learning Coordinator
Job Requisition ID: JR109923
Employment Type: Full-Time
Location: Hyderabad, India
Application Deadline: February 28, 2026
Experience Required: 2–3 Years
Industry: Healthcare | FinTech | Learning & Development
Zelis is transforming the healthcare financial experience in the United States by connecting payers, providers, and healthcare consumers through advanced technology-driven solutions. Serving over 750 payers and millions of healthcare providers and consumers, Zelis delivers transparency, efficiency, and innovation across the healthcare financial ecosystem.
Zelis India plays a strategic role in supporting global initiatives, enabling scalable operations, innovation, and service excellence. The organization offers a collaborative work culture, global exposure, hybrid work flexibility, and comprehensive benefits, creating strong opportunities for long-term professional growth.
The Learning Coordinator will support the Payments Learning Team by delivering and coordinating high-impact training programs for new and existing associates. This individual contributor role focuses on facilitating structured learning experiences, maintaining training content, and supporting continuous education initiatives across the Payments business unit.
The role requires close collaboration with internal stakeholders to ensure learning solutions align with evolving business needs, system enhancements, and operational workflows.
Deliver structured and engaging training sessions using approved learning materials for new hires and existing associates
Collaborate with business stakeholders to support training related to system upgrades, workflow updates, product changes, and policy or procedure enhancements
Facilitate learning sessions focused on Zelis technology platforms and end-to-end service offerings
Support training lifecycle activities including needs assessment, planning, delivery, evaluation, and continuous improvement
Develop, update, and maintain a centralized, globally accessible catalog of training resources such as handbooks, multimedia content, demos, tutorials, and reference materials
Contribute to building an engaged learning community supporting onboarding and ongoing professional development
Ensure training documentation and content remain accurate, current, and aligned with organizational standards
2–3 years of professional training or learning coordination experience within healthcare, fintech, or service operations environments
Strong organizational, time management, and prioritization skills
Excellent written and verbal communication skills with strong facilitation and presentation capabilities
Proven ability to manage multiple training initiatives simultaneously in a fast-paced environment
Bachelor’s degree or equivalent in Human Resources, Education, Psychology, or a related field
Experience delivering training for large-scale service teams, contact centers, or data processing operations
Hands-on experience with Learning Management Systems (LMS) and content creation tools such as Articulate Rise 360, Adobe Captivate, or Workday Learning
Familiarity with Salesforce case management and Atlassian tools including Jira and Confluence
Intermediate proficiency in Microsoft Office 365 applications (Word, Excel, PowerPoint, SharePoint, Forms)
At Zelis, learning professionals play a critical role in enabling performance, growth, and innovation. Employees benefit from a supportive and inclusive work environment, career development opportunities, flexible work arrangements, and a strong culture built on collaboration, trust, and impact.
Zelis empowers its people to contribute meaningfully while advancing their careers within a globally recognized healthcare technology organization.
Zelis is an equal opportunity employer and is committed to diversity, equity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
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