Junior Micc Associate

1-3 years

Not Disclosed

Bangalore

10 Sept. 27, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description

We are seeking a Junior MICC Associate to join our expanding team.

As part of the Medical Information Contact Centre (MICC) within the Pharmacovigilance function, your responsibilities will include:

Adhering to both global and local regulations to protect personal and client-related data in line with company policies.
Managing the intake of calls and emails (AE, PQC, MI & GI), including case registration and duplicate checks.
Following up on inquiries via phone and email, providing translations when necessary (if the inquiry is not in English).
Maintaining a detail-oriented and friendly demeanor while handling calls.
Escalating calls to supervisors when needed.
Completing internal and external training as assigned in a timely manner.
Participating in audits and ensuring timely closure of CAPAs.
Supporting various MICC-related activities based on business needs.

Key Responsibilities:

Individual Case Safety Reports:
- Enter individual case safety reports into the safety database.
- Review and evaluate adverse event case information to determine required actions following internal policies and procedures.
- Process cases to meet established timelines, quality standards, and productivity goals in line with project SLAs and KPIs.
- Code medical history, events, drugs/procedures/indications, and laboratory tests using appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
- Write and verify the accuracy and completeness of medically relevant safety narratives in chronological order.
- Ensure completeness and accuracy of data entered across various fields.
- Prepare and archive source documents as needed.
- Implement necessary changes based on feedback from quality and medical reviewers.
- Review and address feedback received from quality reviewers.
- Coordinate with other workflows as required.
- Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance team quality.

Desirable Skills and Experience:

1-3 years of experience in an MICC role.
Graduate or postgraduate degree in life sciences.
Strong communication skills for effective client interaction and coordination.

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Junior Micc Associate

Job Description

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