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    Junior Micc Associate

    Navitas Life Sciences
    1-3 years
    Not Disclosed
    Bangalore
    10 Sept. 27, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Description

    We are seeking a Junior MICC Associate to join our expanding team.

    As part of the Medical Information Contact Centre (MICC) within the Pharmacovigilance function, your responsibilities will include:

    • Adhering to both global and local regulations to protect personal and client-related data in line with company policies.
    • Managing the intake of calls and emails (AE, PQC, MI & GI), including case registration and duplicate checks.
    • Following up on inquiries via phone and email, providing translations when necessary (if the inquiry is not in English).
    • Maintaining a detail-oriented and friendly demeanor while handling calls.
    • Escalating calls to supervisors when needed.
    • Completing internal and external training as assigned in a timely manner.
    • Participating in audits and ensuring timely closure of CAPAs.
    • Supporting various MICC-related activities based on business needs.

    Key Responsibilities:

    • Individual Case Safety Reports:
      • Enter individual case safety reports into the safety database.
      • Review and evaluate adverse event case information to determine required actions following internal policies and procedures.
      • Process cases to meet established timelines, quality standards, and productivity goals in line with project SLAs and KPIs.
      • Code medical history, events, drugs/procedures/indications, and laboratory tests using appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
      • Write and verify the accuracy and completeness of medically relevant safety narratives in chronological order.
      • Ensure completeness and accuracy of data entered across various fields.
      • Prepare and archive source documents as needed.
      • Implement necessary changes based on feedback from quality and medical reviewers.
      • Review and address feedback received from quality reviewers.
      • Coordinate with other workflows as required.
      • Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance team quality.

    Desirable Skills and Experience:

    • 1-3 years of experience in an MICC role.
    • Graduate or postgraduate degree in life sciences.
    • Strong communication skills for effective client interaction and coordination.

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