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Healthcare Data Intake Specialist

Freshers years

Preffered by Company

Gurgaon

Not Disclosed May 13, 2024

Job Description

Job Type: Full Time Education: None Skills: Technical Skill

Healthcare Data Intake Specialist

Inizio Logo

Application Information

Apply Now: [Apply Here]
Location: Gurugram, India
Time Type: Full-time
Posted On: 2 Days Ago
Job Requisition ID: 4908042

Job Description

Job Purpose

Represent clients on various projects by performing data entry and case processing of forms.
Manage day-to-day activities of patient and healthcare provider support requests and deliverables across multiple communication channels (Fax, Chat, Email, etc.).
Perform intake of cases and capture all relevant information in the Case Management system.
Ensure all support requests are captured within the Case Management system and routed to the appropriate next step using decision tools and reference guides.
Ensure timely and accurate processing of requests, including reviewing source documentation.
Escalate complex cases when appropriate.
Maintain excellent quality standards for all client programs and adhere to program requirements and guidelines.
Accurately transcribe and document information received via forms into client databases.

Reports To

Call Center Supervisor
Operations Manager

Key Objectives

Maintain excellent quality standards for all client programs and adhere to program guidelines.
Accurately transcribe and enter data required by individual programs and correctly capture it in specific program databases.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within the department to maximize utilization.
Exhibit highly effective transcription and data entry skills, meeting or exceeding productivity expectations.
Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Job Holder Specification

Required Skills and Experience

Excellent English verbal, written, and listening communication skills.
Bachelor's degree or equivalent work-related experience.
Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs (preferred).
Proficiency in reviewing intake documents thoroughly and entering information into a database with minimal errors.
Proficiency with Word and Excel.
Analytical thinking, problem-solving, and decision-making skills.
Ability to multitask and manage multiple parallel projects with strong time management skills.

Location

The job holder is required to be located in Gurugram, India.

Values

Partnership

Build on trust by delivering on promises.
Work in partnership with each other and with clients, building relationships based on trust, integrity, and transparency.

Customer Focus

Uphold all responsibilities and obligations for internal and/or external customers.
Maintain high ethical standards and honesty in dealings with others.
Raise concerns openly and recognize the importance of internal customers.
Put the customer first.

Teamwork

Work in diverse teams with ease, valuing a mix of styles, perspectives, and experiences.
Exhibit excellent interpersonal and communication skills.
Get the best from teammates by listening, encouraging others, and knowing when to contribute.

Ingenuity

Commit to solving problems and resourceful thinking every day.
Build solutions for clients using creativity and innovation.
Innovate and seek new and better ways of doing things.
Approach situations with ideas and solutions to address issues.
Ask questions to gain clarity and constructively challenge the status quo.

Quality

Aim for the highest standards in everything we do.
Develop our people and deliver quality service that surpasses client expectations.
Develop capability and talent by being open to learning and identifying opportunities for self-development.
Seek feedback to improve performance and proactively look for exposure to new aspects of the job.
Drive accountability by holding oneself accountable for delivering results and producing high-quality work.
Possess a 'right first time' ethos and find ways to exceed expectations.
Display a continuous improvement mindset in all aspects of work and seek to understand and learn from mistakes.
Understand and hold oneself accountable for quality and compliance responsibilities.

Energy

Achieve clients’ goals with imagination and passion.
Engage, listen, and work together to build the best solutions.
Be action-oriented, taking initiative and displaying a can-do attitude in good and bad times.
Strive to be the best we can be.

Expertise

Leverage a wealth of knowledge and skills built over many years.
Deliver excellence and enhance client experience through strong business and financial leadership.
Understand how own contribution contributes to results.
Understand what the organization delivers and our position within a global context.
Build a network of useful contacts to get things done more efficiently.
Be proactive and anticipatory with solutions to business problems.
Seek to stretch own capability and be willing to operate outside of the comfort zone.

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