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Medical Contact Center Assistant I

2+ years
Not Disclosed
10 Nov. 21, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Join Fortrea – A Global Leader in Clinical Research

Fortrea is a leading global contract research organization (CRO) with a focus on scientific excellence and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device companies with comprehensive clinical development, patient access, and technology solutions across over 20 therapeutic areas. With operations in more than 90 countries, we are shaping the future of drug and device development for partners and patients worldwide.

We are currently seeking motivated problem-solvers to join our team in a dynamic and collaborative work environment. This is an exciting opportunity for individuals passionate about making a meaningful impact on global healthcare through clinical trials.

Role Overview:

As part of our team, you will be responsible for managing medical information inquiries, product quality complaints, and general queries via telephone, email, and other communication channels. You will also assist with the management and reporting of Adverse Drug Reactions (ADRs) in line with regulatory timelines, while supporting various activities related to drug safety data management.

Key Responsibilities:

  • Respond to medical information queries, product quality complaints, and general inquiries received via phone, email, fax, etc.
  • Record and report Adverse Drug Reactions (ADRs) within established timelines, adhering to regulatory requirements and internal Standard Operating Procedures (SOPs).
  • Support drug safety data management processes, including call intake, documentation, peer review, and case follow-up.
  • Track various types of information and metrics, and participate in ongoing quality control (QC) activities.
  • Perform data reconciliation from multiple sources and provide training support as needed.
  • Assume responsibility for the quality and accuracy of data processed.
  • Perform any other duties as assigned.

Qualifications:

  • 0 to 6 months of call center experience.
  • A healthcare-related bachelor’s degree (e.g., nursing, pharmacy, medical technology, physical therapy, radiologic technology).

Why Join Fortrea?

At Fortrea, we are committed to overcoming barriers in clinical trials and revolutionizing the development process to deliver life-changing therapies to patients. We offer a collaborative and growth-focused work environment where you can contribute to global healthcare advancements.

Equal Opportunity Employer:

Fortrea is proud to be an Equal Opportunity Employer (EOE/AA). We promote diversity and inclusion in our workforce and do not tolerate harassment or discrimination. We base employment decisions on business needs and individual qualifications, ensuring fairness across all protected characteristics. We encourage all qualified individuals to apply.

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