Job Title:
Quality Systems Manager
Company:
EVERSANA
Location: Memphis, TN, USA
Department: Corporate – Quality
Job Type: Full-Time | On-site
About the Company:
EVERSANA is a leading global provider of commercialization services for the life sciences industry. With 7,000+ employees and over 650 clients, the company is committed to innovation, regulatory compliance, and improving patient outcomes. EVERSANA promotes diversity, equity, and inclusion and has been certified as a Great Place to Work.
Job Summary:
The Quality Systems Manager is responsible for developing, implementing, and managing Quality Management Systems (QMS) for warehouse and distribution operations. This includes ensuring regulatory compliance, driving continuous improvement, overseeing document control, and leading audits and CAPA processes.
Key Responsibilities:
Quality System Oversight
Implement and maintain compliant QMS aligned with warehouse and distribution operations.
Lead SOP development and updates.
Regulatory Compliance
Ensure adherence to FDA, DEA, NABP, and other relevant standards.
Coordinate audits and regulatory inspections.
Quality Metrics & Reporting
Track KPIs and quality performance indicators.
Report quality metrics to senior management.
Continuous Improvement
Lead CAPA initiatives, risk assessments, and root cause analyses.
Drive systemic improvements across processes.
Training & Supervision
Conduct QMS and regulatory training through LMS.
Mentor and guide direct reports.
Cross-functional Collaboration
Partner with IT, Operations, Supply Chain, etc., to integrate QMS.
Act as a subject matter expert for quality systems.
Document Control & CAPA
Manage quality documentation lifecycle.
Oversee non-conformance investigations and corrective actions.
Job Expectations:
Travel: Up to 10% (for audits)
Hours: Full-time (40+ hours/week as needed)
Work Environment: Office-based, prolonged sitting, lifting up to 25 lbs
Qualifications:
Minimum:
Education: Bachelor’s degree in Life Sciences, Chemistry, Engineering, or related field (or equivalent experience)
Experience: 5+ years in quality roles (warehouse, distribution, lab, or manufacturing)
Skills: Strong communication, attention to detail, and Microsoft Office proficiency
Preferred:
Experience: 7+ years in Quality Assurance
Certifications: ASQ or similar industry certifications
Tools: eQMS, Warehouse Management Software, advanced Excel
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