eClinical Solutions Specialist
Location: Naperville/Warrenville, Illinois, USA
Employment Type: Full-Time (Hybrid: 2–3 days in-office)
About Cloudbyz
Cloudbyz is a next-generation eClinical platform, built natively on Salesforce, designed to modernize and streamline clinical trial operations for life sciences organizations. The platform integrates critical functions including CTMS, EDC, eTMF, RTSM, ePRO, and eCOA into a unified, scalable solution, enabling faster study start-up, centralized data management, and improved cross-functional collaboration.
Trusted by pharmaceutical companies, biotech firms, medical device innovators, and CROs, Cloudbyz ensures real-time oversight, operational efficiency, and regulatory compliance throughout the trial lifecycle.
Role Overview
We are seeking an eClinical Solutions Specialist to drive inbound customer engagement and bridge the gap between technical innovation and commercial success. This role will manage the end-to-end customer journey—from initial inquiry through discovery, demonstrations, follow-up, and proposal management. You will partner with internal solution and clinical experts to ensure client needs are accurately understood and addressed.
Key Responsibilities
Sales Execution & Customer Engagement
Lead the full sales cycle for lower mid-market opportunities, from discovery and qualification to proposal and closure.
Maintain momentum across active opportunities through disciplined follow-up, stakeholder coordination, and clear next steps.
Conduct deep discovery sessions with clinical research stakeholders to identify operational challenges and translate them into actionable solutions.
Product Demonstrations & Solution Expertise
Deliver high-impact product demonstrations that highlight value-based outcomes, address operational pain points, and solve specific business challenges.
Collaborate with internal solution leaders to provide technical and workflow insights for complex clinical operations scenarios.
Pipeline Management & Proposal Support
Own engagement and follow-up strategy for inbound prospects, ensuring strong conversion rates across the sales funnel.
Work with Finance and Legal teams to prepare proposals, manage redlining, and guide clients through contracting processes.
Strategic Collaboration
Partner with Solutions and Leadership teams to provide commercial insights, technical documentation, and strategic guidance for enterprise accounts.
Support high-value accounts requiring deeper technical or strategic involvement.
Experience and Skills Required
2–5+ years of experience in a customer-facing, techno-functional role such as Solutions Consulting, Sales Engineering, SaaS Technical Account Management, or Commercial Solutions.
Experience in Life Sciences, Clinical Research, or eClinical software strongly preferred.
Familiarity with CTMS, EDC, and Safety workflows is a major advantage.
Strong sales/commercial mindset (60%) paired with functional and technical aptitude (40%).
Exceptional communication and presentation skills; able to explain complex concepts to technical and non-technical audiences, including executives and Clinical Operations leaders.
Strategic thinker with the ability to manage multiple priorities in a fast-paced, hybrid environment.
Based in or willing to relocate to Naperville/Warrenville, Illinois.
Why Join Cloudbyz
Be part of a dynamic, innovative team shaping the future of clinical trial operations.
Drive adoption of cutting-edge eClinical solutions used by top pharmaceutical, biotech, and medical device companies.
Hybrid work environment with opportunities for professional growth, impact, and collaboration.
How to Apply
Apply today to join Cloudbyz as an eClinical Solutions Specialist and play a key role in enabling life sciences organizations to modernize and optimize their clinical trials.
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