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    Patient Service Specialist - Vanderbilt Spine Center

    Vanderbilt University Medical Center
    0-2 years
    Not Disclosed
    Naperville
    10 Nov. 25, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a global leader in teaching, discovery, and patient care. VUMC is committed to advancing health and wellness through a diverse and inclusive environment where individuals are encouraged to thrive and contribute to the mission of transforming healthcare. At Vanderbilt, diversity of culture, thinking, and leadership is celebrated as essential to innovation and excellence in healthcare.

    department

    Spine Admin Center

    job-summary

    This position involves providing essential services to patients pre-appointment, during their appointment, and post-appointment with occasional guidance. Responsibilities include managing inbound/outbound calls, cash handling, scheduling appointments, processing insurance updates, and patient check-in/check-out. The role also involves navigating complex patient needs, including coordinating appointments with multiple services and outside facilities or providers.

    position-hours

    Monday - Friday, 8:00 AM - 4:30 PM

    location

    719 Thompson Lane, Nashville, TN 37204

    department-summary

    The Vanderbilt Spine Center specializes in non-surgical and surgical treatments for conditions affecting the back and neck, such as sciatica, spinal disorders, and pain management. The center is known for its high-quality care and outstanding patient experiences, with a team of experts dedicated to providing the best treatment options for every patient.

    key-responsibilities

    • Conduct patient check-in and check-out procedures.
    • Coordinate follow-up appointments or procedures as required by the patient.
    • Schedule appointments, surgeries, and other procedures through clinical communication or direct request.
    • Provide excellent customer service, creating positive first impressions for patients.
    • Ensure all administrative tasks, including referrals, pre-certifications, clinical records, orders, and consults, are received and ready before the patient's visit.
    • Additional duties may be assigned as necessary.

    technical-capabilities

    • Customer Service (Intermediate): Focus on understanding and responding to customer needs, anticipating requirements, and providing sensitive and effective service.
    • Patient Scheduling (Novice): Ability to coordinate and schedule patient appointments, surgeries, and other visits using hospital/clinic systems.
    • Patient Documentation (Novice): Skill in recording and managing patient information accurately.
    • Medical Terminology & Documentation (Novice): Understanding and interpreting medical terminology and documentation in clinical or surgical settings.
    • Surgery Scheduling (Fundamental Awareness): Ability to coordinate and schedule surgeries using hospital systems.

    core-accountabilities

    • Organizational Impact: Perform routine tasks that may impact the team's performance with occasional guidance.
    • Problem Solving: Use discretion and research to resolve routine issues effectively.
    • Breadth of Knowledge: Apply knowledge of standards and procedures relevant to the role.
    • Team Interaction: Offer guidance to entry-level co-workers and work collaboratively within the team.

    core-capabilities

    • Supporting Colleagues: Continuously develop personal skills and build relationships across different areas to promote collaboration.
    • Delivering Excellent Services: Provide compassionate service, solve problems, and offer support as needed.
    • Ensuring High Quality: Ensure work meets quality standards and complies with safety regulations.
    • Managing Resources Effectively: Be accountable for tasks, make data-driven decisions, and manage resources responsibly.
    • Fostering Innovation: Propose and accept new ideas, adapt to technological changes, and implement changes in day-to-day operations.

    position-qualifications

    • Work Experience: At least 1 year of relevant experience.
    • Education: High School Diploma or GED.

    certifications

    • No certifications required for this position.

    vanderbilt-health-diversity

    Vanderbilt Health believes that diversity is essential for excellence and innovation. We are committed to fostering an inclusive environment where everyone has an equal opportunity to thrive. Vanderbilt Health adheres to the principles of equal opportunity and affirmative action.

    EOE/AA/Women/Minority/Vets/Disabled

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