Job Posting: Deputy General Manager – Delivery
Job Overview
Job Code: OMH/DGM-D/1366764
Designation: Deputy General Manager – Delivery
Company: Omega Healthcare Management Services Pvt Ltd
Location: Chennai-I, Tamil Nadu, India
Country: India
Grade: 4A
Openings: 1
Posting Date: 26 May 2025
Closing Date: 30 June 2025
Experience Required: 14 – 18 years
Key Skills
MIS
Project Management
Operations Management
Education & Certification
Minimum Qualification: Any Graduate
Preferred Qualification: MBA in Operations
Certifications (Preferred):
Six Sigma Black Belt / Master Black Belt
Experience Requirements
12+ years of experience in US Healthcare or Clinical Data Management Operations
Strong team management experience (led large teams)
Experience managing US clients and internal stakeholders
Hands-on Project Management experience
Key Responsibilities
Staff and Performance Management
Lead project planning and execution
Improve business processes and strategic delivery methods
Guide daily project team operations
Ensure on-time, on-budget, high-quality project delivery
Manage resources and workload assignments
Meet client SLAs and expectations
Oversee release and change management
Manage delivery pipelines and demand planning
Evaluate and improve operational processes
Conduct internal audits
Resource and production planning for new projects
Mentor teams, resolve grievances, and support training
Security Responsibilities
Ensure team compliance with awareness training
Review and approve risk registers annually or as needed
Maintain updated procedures and documentation
Report HIPAA and information security violations
Monitor ISMS objectives
Required Abilities
Strong people and team leadership
Excellent written and verbal communication
Time management and prioritization skills
Ability to manage multiple tasks effectively
Customer-centric approach
Strong analytical and reporting skills
Proficiency in data analysis and reporting tools
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