Clinical Call Center Representative
Location: Dallas, TX (On-Site)
Category: Clinical
Job ID: 254880
Employment Type: Full-Time, Part-Time, On-Call
Training: 4 weeks on-site, Monday – Friday, 8:00 AM – 5:00 PM CDT
Job Overview
Fortrea is seeking Call Center Representatives to recruit volunteer participants for Phase 1 healthy volunteer studies. The role involves handling public inquiries, phone screening, scheduling appointments, and providing accurate study information to potential participants.
Key Responsibilities
1. Participant Recruitment & Communication
Receive and place calls to potential study participants.
Communicate study information clearly to potential participants.
Phone screen participants according to study-specific scripts.
Schedule and confirm screening appointments for qualified participants.
Liaise with the screening department to coordinate necessary participant information.
2. Data Entry & Administrative Tasks
Enter medical history and demographic information into computerized databases.
Respond to participant inquiries via Fortrea CRU email account.
Make recommendations for process improvements.
Perform other duties as assigned.
Qualifications
Required:
High School Diploma or equivalent (USA).
1–2 years of customer service or call center experience (USA).
Excellent communication skills, both oral and written.
Flexible schedule, including evenings and weekends.
Strong computer skills.
Preferred:
Knowledge of medical terminology.
Bilingual in Spanish.
Work Environment & Physical Demands
Primarily office-based; regularly required to sit.
Must handle a fast-paced call center environment efficiently.
EEO & Accommodations
Learn more about Fortrea’s Equal Employment Opportunity and accommodations here.
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