Job Title: Clinical Call Center Representative
Location: Dallas, TX
Category: Clinical
Job ID: 254880
Job Summary:
The Clinical Call Center Representative recruits volunteer participants for Phase 1 healthy volunteer studies. The role involves handling inquiries, phone screening, scheduling appointments, and maintaining participant records. Full-time, part-time, and on-call positions are available.
Training: 4 weeks on-site in Dallas, Monday–Friday, 8:00 AM – 5:00 PM CDT.
Key Responsibilities:
1. Participant Recruitment & Communication:
Receive and place calls to potential study participants.
Communicate study information and answer public inquiries.
Phone screen participants according to study-specific scripts.
Schedule and confirm screening appointments for qualified participants.
Make recommendations for process improvements.
Respond to participant inquiries via Fortrea CRU email account.
2. Data Entry & Coordination:
Enter medical history and demographic information of potential participants into computerized database.
Liaise with the screening department to coordinate necessary screening information.
3. Additional Duties:
Perform other related duties as assigned.
Requirements:
Education:
USA High School Diploma or equivalent.
Experience:
1–2 years of customer service or call center experience.
Knowledge of medical terminology preferred.
Skills & Competencies:
Excellent verbal communication skills; bilingual in Spanish is a plus.
Strong computer skills.
Ability to work a flexible schedule, including evenings and weekends.
Physical Demands/Work Environment:
Regularly required to sit for extended periods.
Additional Information:
#LI-ML1
Learn more about our EEO & Accommodations request.
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