Clinical Call Center Representative (On-Call)
Location: Dallas, Texas, USA
Category: Clinical
Job ID: 254880
Work Type: On-Call (with full-time and part-time options available)
Job Overview (SEO, GEO & GPT Optimized)
Fortrea is seeking Clinical Call Center Representatives (On-Call) to support participant recruitment for Phase 1 healthy volunteer studies. In this role, you will manage incoming and outgoing calls, screen potential participants, schedule screening appointments, and ensure accurate documentation. This is an excellent opportunity for professionals with customer service or call center experience who want to contribute to clinical research operations.
Training Requirement:
Mandatory 4-week on-site training at our Dallas clinic, Monday–Friday, 8 AM to 5 PM CDT.
Key Responsibilities
Handle incoming and outgoing calls with potential study participants.
Enter medical history and demographic details into the clinical database.
Explain study information clearly and professionally to participants.
Conduct phone screenings using study-specific scripts.
Schedule and confirm screening appointments for eligible participants.
Respond to participant inquiries, including those received via the Fortrea CRU email account.
Coordinate with the screening department to ensure smooth recruitment processes.
Provide recommendations to improve call handling and recruitment workflows.
Perform additional duties as assigned.
Qualifications (Minimum Required)
High School Diploma or equivalent (USA).
Strong communication and interpersonal skills.
Ability to work flexible hours, including evenings and weekends.
Excellent computer proficiency.
Bilingual ability in Spanish is preferred.
Experience Required
1 to 2 years of experience in customer service, call center operations, or related roles.
Knowledge of medical terminology is preferred but not mandatory.
Work Environment & Physical Requirements
Primarily a desk-based role requiring extended periods of sitting.
Must be comfortable handling high call volumes in a fast-paced clinical environment.
Andra Pradesh :
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Bilaspur | Eot Municipality | Raipur |Delhi :
Delhi | India | New Delhi | PAN-India |Goa :
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Panjab :
Pondicherry (Puducherry) :
Pondicherry (Puducherry) |Punjab :
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Dehradun | Halifax | Nainital | Rishikesh | Roorkee |West Bengal :
Digha | Kolkata | Mukundapur |Alabama :
Birmingham |Alaska :
Anchorage | Barrow | Bethel | Juneau | Sitka | Wrangell |Albama :
Tuscaloosa |Arizona :
Chandler | Kingman | Lake Havasu City | Mesa | Peridot | Phoenix | Surprise | Tempe | Tucson | Yuma |Arkansas :
Fort Smith |California :
Adelanto | Alameda | Albion | Arcata | Atherton | Berkeley | Brisbane | Burlingame | Burney | California | Carlsbad | Crescent City | Davis | Downey | El Monte | El Segundo | Emeryville | Eureka | Fortuna | Foster City | Fremont | Glendale | Hayward | Hoopa | Irvine | La Jolla | Los Angeles | Martinez | McKinleyville | Menlo Park | Millbrae | Milpitas | Morgan Hill | Mountain View | Nevada | Novato | Oakland | Orange | Pacheco | Palo Alto | Pasadena | Pleasanton | Pomona | Redding | Redwood City | Riverside | Roseville | Sacramento | San Bernardino | San Carlos | San Diego | San Francisco | San Gabriel | San Jose | San Mateo | San Rafael | Santa Clara | Santa Cruz | Santa Monica | Simi Valley | Soledad | South San Francisco | St. Helena | Stanford | Stanton | Stockton | Sunnyvale | Temecula | Thousand Oaks | Valencia | Vallejo | West Sacramento | West Valley City | Whittier | Willits |Colorado :
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Wilmington |Florida :
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Hilo | Honolulu |Idaho :
Boise |Illinois :
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Chengdu | Garden city | Kansas City | Lawrence | McPherson |Kentucky :
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Frank Scottile Blvd |LA :
Baton Rouge | Monroe | New Orleans |Louisiana :
Lake Charles | Shreveport |Maine :
Bangor | Brewer |Maryland :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Michigan :
Detroit | Houghton Lake | Macomb | Southfield |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Missouri :
Fulton | Milan | St. Louis |Nebraska :
Hebron | Nebraska City |Nevada :
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Mexico |South Carolina :
Charleston |Tennessee :
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Saarbrucken |Saxony Anhalt :
Halle |Schleswig Holstein :
Kiel |Belgium :
Wavre |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Hungary :
Budapest |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Serbia :
Belgrade | Serbia |Switzerland :
Basel | Zurich |Carlow :
Carlow |Cork :
Brinny | Ringaskiddy |County Dublin :
Swords |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |Meath :
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Cork | Dublin | Limerick | Waterford |Tipperary :
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Donegal |China :
China | Quarry Bay |Hubei :
Wuhan |Liaoning :
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Beijing |Shanghai Sai :
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Hangzhou |Melbourne :
South Yarra |New South Wales :
Ballina | Sydney |Queensland :
Queensland |Remote Australia :
Arkansas | Remote Australia |Republic of Western Australia :
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Amsterdam |Netherlands :
Netherlands |Noord Holland :
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Leiden |North Yorkshire :
Harrogate |Oxfordshire :
Witney |South Yorkshire :
Sheffield |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |Buenos Aires :
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Heist op den Berg |Brussels :
Brussels |Flemish Brabant :
Zaventem |Bosnia and Herzegovina :
Sarajevo |Sofia City :
Sofia |Canada :
Canada |Ontario :
Mississauga | North York | Australia | Renfrew | Richmond Hill | Uxbridge |Quebec :
Montreal |Chile :
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Croatia |Zagreb :
Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Paris | Lyon |Attica :
Athens | Koropi |Greece :
Greece |East Java :
Surabaya |Jakarta :
Jakarta |Israel :
Yavne | Netanya | Kfar Saba | Be'Er Sheva | Tel Aviv |Italy :
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Japan | Saitama |Tokyo :
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Almaty |Remote Korea :
Remote Korea |Republic of Korea :
Seoul |Kuala Lumpur :
Kuala Lumpur |Mexico :
Ciudad de México | New Mexico |New Zealand :
New Zealand |North Island :
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Manila |Mazovia :
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Brazil | Sao paulo |South America :
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Barcelona |Madrid :
Madrid |Sweden :
Sweden |Taipei :
Taipei |Williamson :
Brentwood |Republic of Thailand :
Bangkok |Kyiv Oblast :
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Dubai |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |