Clinical Call Center Representative

1–2 years years

not specified

Dallas

10 Sept. 3, 2025

Job Description

Job Type: Part Time Education: U.S. High School Diploma or equivalent (Required) Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

📞 Job Title:

Clinical Call Center Representative (Part-Time, On-Site)

🏢 Company:

Fortrea
🌐 www.fortrea.com

📌 Job Details:

Job ID: 251311
Category: Clinical
Location: On-site in Dallas, TX
Work Schedule:
- Part-time: ~20 hours/week
- Training: 4 weeks, on-site
  - Monday to Friday
  - 8:00 AM – 5:00 PM CDT
- Availability: Must be flexible for evenings and weekends
Work Environment: On-site, Clinical Research Unit (CRU)
#LI-ML1

🧭 Job Overview:

As a Clinical Call Center Representative, you will play a critical role in recruiting and pre-screening volunteer participants for Fortrea’s Phase 1 normal healthy clinical trials. You will provide information about ongoing studies and schedule screening appointments for qualified individuals.

📋 Key Responsibilities:

Handle inbound and outbound calls to/from potential study participants
Collect and input medical history and demographic data into the database
Communicate study-specific information clearly and professionally
Conduct phone screenings using approved scripts
Schedule and confirm screening appointments
Respond to inquiries received via the Fortrea CRU email account (as needed)
Collaborate with the screening department to ensure accurate information flow
Suggest process improvements to enhance recruitment and communication
Perform additional tasks as assigned by management

🎓 Minimum Qualifications:

Education:
- U.S. High School Diploma or equivalent (Required)
Experience:
- 1–2 years of customer service or call center experience (Required)
- Familiarity with medical terminology is a plus

💡 Skills & Competencies:

Strong verbal communication and interpersonal skills
Excellent computer proficiency and accurate data entry
Ability to work independently and in a fast-paced team environment
Bilingual (English/Spanish) is a plus
Flexibility to work evenings and weekends

🏋️‍♂️ Physical Demands:

Regularly required to sit for extended periods
Ability to use a computer and telephone headset throughout the shift

🌍 About Fortrea:

Fortrea is a leading global Contract Research Organization (CRO) operating in ~100 countries. We support the pharmaceutical, biotechnology, and medical device industries with comprehensive clinical development services across 20+ therapeutic areas.

🌟 Our Culture – Fortrea FOUR:

Forward Together
Own It
Uphold Integrity
Respect People

Join us and help revolutionize the drug development process while making a global impact.

⚖️ Equal Opportunity Employer:

Fortrea is committed to creating a diverse and inclusive workplace. We welcome all applicants and provide reasonable accommodations during the recruitment process.
🔗 Learn more about EEO & Accommodations

📣 Share this Opportunity:

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Clinical Call Center Representative

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