Welcome Back

Google icon Sign in with Google
OR
I agree to abide by Pharmadaily Terms of Service and its Privacy Policy

Create Account

Google icon Sign up with Google
OR
By signing up, you agree to our Terms of Service and Privacy Policy
Instagram
youtube
Facebook

Client Support Specialist - Work From Home

0-5 years
Not Disclosed
10 July 17, 2024
Job Description
Job Type: Full Time Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Work from Home | Alpha | Full-time | Fully Remote

Company Overview: Alpha is a Health IT and RCM service company specializing in EHR software and medical billing BPO services. We are committed to delivering exceptional client support and enhancing user experiences.

Job Title: Client Support Specialist

Responsibilities:

Client Assistance:

  • Guide ClinicMind clients in maximizing the utility of the system.
  • Address inquiries related to patient demographics, balance management, clinic reporting, claims, and point of sale.

Problem-Solving:

  • Troubleshoot issues encountered by users.
  • Understand user objectives and identify obstacles they may encounter.

Inquiries and Training:

  • Answer basic medical billing questions post mandatory on-the-job training.

Collaboration:

  • Work closely with software support and account management teams to resolve client issues effectively.
  • Escalate issues to other departments as needed.

Communication:

  • Engage with clients via phone, email, live chat, Facebook, and internal tasking systems.
  • Proactively address client concerns and escalate when necessary.

Escalation and Risk Management:

  • Identify practices at risk of attrition and escalate to appropriate resources.
  • Recognize client concerns and respond accordingly.

Administrative Duties:

  • Document all client interactions accurately.
  • Follow up on client interactions as per procedures.

Additional Responsibilities:

  • Perform other duties as assigned by management to meet departmental needs.

Qualifications:

  • Proven experience in customer support or similar roles.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively both independently and in a team environment.
  • Familiarity with medical billing processes is advantageous.
  • Proficiency in using live chat and social media platforms for communication.
  • Commitment to delivering high-quality support to enhance client satisfaction.

Position Requirements:

  • Stable internet connection with minimum 5 Mbps speed.
  • Mobile data plan for backup connectivity.
  • Quiet work environment conducive to client interactions.
  • Comfortable working US business hours.
  • PC with at least 8 GB of memory.

Application: If you meet these requirements and are passionate about client support in the healthcare IT sector, apply now with your resume.