Senior Director, Pharmacovigilance (PV) Client Support
Location: Croatia | United States | United Kingdom | Germany | Netherlands (Multiple Global Locations)
Employment Type: Full-Time
Job Requisition ID: JR 8752
Posted: Recently
About ProPharma
For more than 20 years, ProPharma has partnered with biotechnology, medical device, and pharmaceutical companies worldwide to advance scientific innovation and bring life-changing therapies to patients. Through its advise–build–operate model, ProPharma delivers end-to-end, customizable solutions across regulatory sciences, clinical research, pharmacovigilance, medical information, quality and compliance, and R&D technology.
Position Summary
The Senior Director, PV Client Support is a strategic leadership role responsible for driving global pharmacovigilance (PV) client support operations, overseeing proposal development, managing client relationships, and ensuring operational excellence across global PV teams, including Client Services and India-based PV teams. This role plays a critical part in shaping the long-term PV service strategy while ensuring compliance, quality, financial performance, and client satisfaction.
Key Responsibilities
PV Strategy, Policy, and Business Development
Contribute to the long-term vision and strategic objectives of the Pharmacovigilance service line.
Lead and manage PV Requests for Information (RFIs) and Requests for Proposals (RFPs), ensuring competitive, compliant, and high-quality submissions.
Support PV sales objectives through industry trend analysis and strategic proposal leadership.
Act as a subject matter authority on global PV services for internal and external stakeholders.
Provide regular updates to Executive Management on performance, risks, and developments within Client Services and India-based PV teams.
Financial and Operational Oversight
Participate in PV budget planning and financial management for the Client Support function.
Monitor productivity, efficiency, and financial performance across PV Client Services and offshore teams.
Ensure operational targets related to quality, compliance, and efficiency are consistently achieved.
Leadership and People Management
Oversee resource planning, workforce forecasting, recruitment, and talent development for global PV support teams.
Manage direct reports through regular one-on-one meetings, performance evaluations, coaching, and development planning.
Foster a high-performance culture aligned with PV quality, productivity, and regulatory compliance standards.
Collaborate with cross-functional global teams to improve operational efficiency, KPIs, and service delivery.
Client Relationship and Risk Management
Lead or support negotiations for complex, high-value client engagements and strategic partnerships.
Serve as an escalation point for client issues related to quality, compliance, or delivery.
Maintain governance oversight for key client relationships and post-acquisition PV operations.
Identify, manage, and mitigate operational, regulatory, and client risks.
PV Operations and Quality Oversight
Provide oversight or direct support for PV activities including case intake, triage, assessment, medical review, quality control, and workflow compliance.
Oversee literature surveillance, PV document management, and quality investigations.
Drive continuous process improvement initiatives across PV operations.
Required Qualifications and Experience
Advanced degree in Life Sciences, Pharmacy, Medicine, Nursing, or a related scientific discipline.
Minimum 10–15 years of progressive experience in pharmacovigilance, drug safety, or clinical operations, with significant leadership experience in a CRO or biopharmaceutical environment.
Proven experience leading and supporting RFI and RFP development for PV services.
Strong understanding of global pharmacovigilance regulations, compliance standards, and operational models.
Demonstrated experience managing global, cross-functional, and offshore teams.
Strong financial acumen, including budgeting, forecasting, and operational performance monitoring.
Excellent analytical, problem-solving, and decision-making skills.
Advanced proficiency in Microsoft Excel and Excel-based pricing or financial tools; VBA experience preferred.
Exceptional communication and stakeholder management skills, with the ability to present complex concepts clearly.
Why Join ProPharma
ProPharma is committed to fostering a diverse, inclusive, and collaborative workplace where employees are empowered to grow and succeed. Applications are reviewed by experienced recruitment professionals, and every candidate receives feedback on their application outcome. While remote working is supported, hybrid collaboration is encouraged where feasible.
Equal Opportunity Statement
ProPharma is an Equal Opportunity Employer committed to diversity, equity, and inclusion. All qualified applicants will be considered without regard to legally protected characteristics.
Note: ProPharma Group does not accept unsolicited resumes from recruiters or third-party agencies.
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