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    Client Services Associate I

    Icon
    2+ years
    Not Disclosed
    Bangalore
    10 Dec. 20, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Client Services Associate I - Bangalore - Hybrid
    Company: ICON plc
    Location: Bangalore, Hybrid
    Job Posting Date: [Insert Date]

    About ICON plc:
    ICON plc is a world-leading healthcare intelligence and clinical research organization committed to shaping the future of clinical development. We take pride in fostering an inclusive environment that drives innovation and excellence. Join us on our mission to transform healthcare.

    Position Overview:
    We are seeking a Client Services Associate I to join our dynamic and diverse team. As a Client Services Associate, you will be a key player in managing client relationships, delivering exceptional customer service, and ensuring the successful operation of client projects. You will be the primary point of contact for clients, addressing inquiries, coordinating meetings, and collaborating with internal teams.

    Key Responsibilities:

    • Serve as the primary contact for clients, addressing inquiries and concerns in a professional and timely manner.
    • Coordinate and facilitate client meetings, including scheduling, preparing agendas, and documenting discussions.
    • Assist in the development and implementation of client service strategies to enhance customer satisfaction and retention.
    • Work closely with internal teams to ensure client requirements are met, and projects are executed effectively and efficiently.
    • Provide administrative support, including maintaining client records, preparing reports, and managing correspondence.

    Your Profile:

    • Bachelor's degree in Business Administration, Communication, or a related field (preferred).
    • Previous experience in customer service, client relations, or a similar role is a plus.
    • Strong interpersonal and communication skills, with the ability to build positive relationships with clients and colleagues.
    • Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

    What ICON Can Offer You:
    ICON is committed to rewarding high performance and nurturing talent. In addition to a competitive salary, ICON provides a range of benefits focused on well-being and work-life balance:

    • Various annual leave entitlements
    • Health insurance options for you and your family
    • Competitive retirement planning offerings
    • Global Employee Assistance Programme (TELUS Health) offering 24/7 support
    • Life assurance
    • Country-specific flexible benefits, including childcare vouchers, bike schemes, discounted gym memberships, and more

    Diversity and Inclusion:
    At ICON, diversity, inclusion, and belonging are integral to our culture. Our diverse workforce drives innovation and helps us serve our people, patients, customers, and communities better. ICON is committed to creating a workplace free of discrimination and harassment, offering equal employment opportunities for all qualified applicants.

    Accessibility:
    If you require reasonable accommodations due to a medical condition or disability, please let us know.

    Application Instructions:
    Even if you’re unsure if you meet all the requirements, we encourage you to apply. You might be exactly what we’re looking for at ICON.

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