Job Title:
Campaign Account Specialist
Location:
East Hanover, New Jersey, USA (Office-Based)
Job ID:
2025-118667
Department:
Clinical Trial Support – ICON Strategic Solutions
Job Type:
Full-Time, Office-Based
Application Contact:
Name: Kala Murphy
Options: View other roles or send a message via the application platform
Job Description:
The Campaign Account Specialist is responsible for managing fulfillment operations for multiple pharmaceutical campaigns including consumer, HCP, Direct Mail (DM), and Direct-to-Rep (DTR) initiatives across various brands. This position requires collaboration with internal teams, external vendors, and creative agencies while ensuring regulatory compliance and quality execution.
Key Responsibilities:
Manage end-to-end fulfillment for Consumer, HCP, DM, DTR, and DTP campaigns
Coordinate print intake, requests, and vendor processes
Oversee asset management, list pulls, and campaign logistics
Work closely with creative agencies and marketing teams for campaign planning and execution
Ensure all deliverables comply with regulatory standards (FDA, FUSE, PI, state-specific)
Lead implementation of programs, quality checks, inventory forecasting, and reporting
Interface with vendors (e.g., Knipper) and internal IT teams for distribution, warehouse systems, and CRM
Maintain help desk support, literature compliance, and manage escalations
Coordinate material distribution and inventory control for field reps and sales events
Required Qualifications:
Bachelor’s degree or equivalent work experience
Minimum 3+ years in fulfillment operations and direct mail project management
Experience managing at least 3 simultaneous implementations
Excellent organizational and multitasking abilities
Strong collaboration and communication skills
Pharmaceutical industry experience with fulfillment processes
Detail-oriented with strong follow-through on escalations and compliance
Benefits at ICON:
Competitive salary and leave entitlements
Health insurance options for individual and family needs
Strong retirement plan offerings
Global Employee Assistance Program (TELUS Health)
Life assurance
Country-specific flexible perks: gym discounts, childcare vouchers, travel subsidies, etc.
🔗 Explore ICON Benefits
Inclusion & Accessibility:
ICON is an equal opportunity employer, committed to a diverse and inclusive work environment.
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