Job Title: Associate
Company: Wipro Limited
Location: Mumbai, India
Requisition ID: 53301
Job Type: Full-Time (Work from Office Only)
About the Company:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global technology services and consulting firm delivering innovative solutions for digital transformation. With a presence in over 65 countries and a workforce of 230,000+ employees and partners, Wipro enables clients, colleagues, and communities to thrive in a dynamic world. Learn more at www.wipro.com.
Role Purpose:
To provide effective technical support and customer service by resolving client issues efficiently and meeting defined Service Level Agreements (SLAs).
Key Responsibilities:
Deliver outstanding customer support through diagnosis and troubleshooting of client queries.
Provide product guidance and assistance, helping users understand features and functionality.
Handle client inquiries professionally via phone and email, documenting all interactions in designated software.
Ensure customer retention by offering appropriate solutions and support.
Maintain and update customer logs as per standard operating procedures.
Participate in product-specific training to stay up to date on enhancements and updates.
Partner with team leaders to identify areas for training and development.
Follow up with customers for feedback and ensure issue resolution within defined SLAs.
Performance Parameters:
Process Efficiency: Cases resolved per day, compliance with quality standards, customer feedback.
Self-Management: Productivity, training completion, absenteeism, and efficiency.
Candidate Requirements:
H.Sc or Graduate fresher with excellent English communication and typing skills.
Typing speed of at least 30 WPM with 90% accuracy.
Prior experience in US healthcare is an added advantage.
Strong customer orientation with courteous behavior.
Willingness to work in late evening and night shifts.
SVAR test is mandatory.
Basic knowledge of computer operations.
Why Join Wipro:
At Wipro, you’ll be part of a forward-thinking organization focused on reinvention and digital innovation. The company encourages continuous learning and offers a supportive environment for personal and professional growth.
Equal Opportunity Statement:
Wipro is an Equal Opportunity Employer. All applicants are considered without regard to race, religion, gender, disability, or any other legally protected status. Reasonable accommodation will be provided to applicants with disabilities throughout the recruitment process.
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