Job Title:
Analyst / Sr. Analyst
📍 Pune, Maharashtra, India
📅 Full-time | Department: Patient Services | Job Family: Analytics
Company Overview – EVERSANA
EVERSANA is a certified Great Place to Work recognized globally for its commitment to innovation and improving patient health. With a workforce of over 7,000 professionals and partnerships with more than 650 life sciences clients—from startups to global pharmaceutical giants—EVERSANA delivers end-to-end commercialization services that bring impactful therapies to patients around the world.
We value diversity, equity, and inclusion, and strive to build a workplace where individuals from all backgrounds can thrive and grow together with a shared purpose: to improve lives.
🌍 Join us in creating a healthier world.
We are EVERSANA.
Position Summary
We are seeking a highly motivated Analyst or Senior Analyst to support our Patient Services operations. The ideal candidate will have hands-on experience in healthcare support functions such as benefit verification, reimbursement, or prior authorization, and possess strong communication, multitasking, and problem-solving abilities.
📌 Night Shift Role (US Business Hours)
🎯 Minimum 1 year of relevant experience required
Key Responsibilities
🔹 Benefit Verification
Verify patient insurance coverage and eligibility.
Communicate with insurance providers to gather benefit details.
Accurately update benefit details in internal systems.
🔹 Reimbursement Support
Guide patients through reimbursement options and eligibility.
Submit and follow up on reimbursement claims.
🔹 Prior Authorization
Obtain prior authorizations for medications or treatments.
Coordinate between healthcare providers and insurers.
Maintain detailed records of all authorization activity.
🔹 Call Handling
Manage inbound and outbound calls professionally.
Provide accurate information about benefits, reimbursement, and authorizations.
Promptly address and resolve patient or client inquiries.
Required Qualifications
🎓 Education:
Any Graduate
Preferred: Master’s in Health Economics, Public Health, Pharmacy, Pharmaceutical Sciences, or Life Sciences
🧠 Skills & Experience:
Minimum 1 year of experience in a healthcare or insurance-related role (e.g., patient services, benefit verification, reimbursement).
Understanding of insurance policies, payer processes, and reimbursement procedures.
Excellent verbal and written communication skills.
Proficient in using healthcare information systems, CRMs, and Microsoft Office.
Strong multitasking, organizational, and documentation skills.
Ability to work independently and collaboratively in a fast-paced, high-volume environment.
Willingness to work night shifts (aligned with US business hours).
EVERSANA’s Cultural Beliefs
Patient Minded – I act with the patient’s best interest in mind.
Client Delight – I own every client experience and its impact on results.
Take Action – I am empowered and empower others to act now.
Grow Talent – I own my development and invest in the development of others.
Win Together – I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters – I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity – I create an environment of awareness and respect.
Always Innovate – I am bold and creative in everything I do.
Additional Information
🔐 Recruitment Fraud Alert:
EVERSANA never requests personal information or payments at any stage of the recruitment process. Please stay alert and report any suspicious activity.
🌍 Diversity, Equity & Inclusion:
EVERSANA is an Equal Opportunity Employer, and we celebrate the diversity of our people. We believe every employee brings unique value to our mission, and we are committed to an inclusive workplace for all.
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